LOL I may be wrong but I always thought PTS stood for personal travel service.
Regardless, my experience with them has been stellar. I basically tell then what the occasion is, what I am looking for and the dates I have in mind.
A day or so later, I get a call or email with all my confirmations. All applicable 'extras' or perks applied. For lodging I usually get
* $100 - $200 food and beverage credit
* early 12pm check in
* late 4pm checkout
* complementary continental breakfast for 2 (this usually ends up being a full breakie)
* room upgrade to a better room (at time of booking)
* some special Centurion benefit that differs from property to property (can be a massage or $100 credit)
With all this and stellar service, I don't look or call anyone else.
DoingHomework wrote:Don't you mean Platinum Travel Service (PTS)? I realize you have the black card so you probably get better service than us mortals. But I do use PTS sometimes and have not found them to be as good as they think they are. They are definitely not bad, but they are not nearly as good as the personal travel agent I used to use. I would use her again but she retired.