American Express Travel Insurance and Travel Booking

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
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Celestine
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American Express Travel Insurance and Travel Booking

Postby Celestine » Mon Jun 03, 2013 5:40 pm

Anyone has any experience on those AmEx services? I know that its charge card customer service provides excellent service, at least base on my experience. But is it also the same for the Travel Insurance and Travel Booking?

Is the booking reliable?
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FastSRT8
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Postby FastSRT8 » Mon Jun 03, 2013 8:43 pm

I use Amex exclusively and have had zero issues. IF there is a discrepancy, they take care of me ASAP
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DoingHomework
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Postby DoingHomework » Tue Jun 04, 2013 5:11 pm

I had something happen in a rental car. In the end there was no damage and I was determined NOT to be at fault. But I had paid with an Amex so I contacted them to find out the specifics about any insurance. They jumped into high gear and worked with my car insurance company immediately. They were extremely good and proactive. After that I actually signed up for the $25/rental premium car rental insurance just to have the extra primary insurance. I know that you were specifically asking about travel insurance but I think that my experience just shows how hard Amex will work for you. Fortunately I have never had to use the travel insurance itself.

For travel booking they are good. I have had a couple of issues though, especially overseas. But they always made it right. Quite honestly, I have had the best experience with a private independent travel agent I used for a while. She did not cost any more than Amex and was very good about knowing my preferences and setting everything up the way I wanted it. I am a little dismayed that Amex does not even bother to let you set up a profile with preferences. My travel agent would set up everything right down to which seats I prefer on each type of plane, what snacks I wanted ready in my room, and what newspaper was at the door in the morning. So basically, Amex is good but maybe not the best.

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FastSRT8
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Postby FastSRT8 » Tue Jun 04, 2013 6:55 pm

YMMV and will depend on the card you hold.

Personal Travel Service (PTS) at Amex has all my likes and dislikes as well as profiles on me so I know they will get it right with one phone call or email.
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rockyrock
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Postby rockyrock » Wed Jun 05, 2013 1:27 am

FastSRT8 wrote:YMMV and will depend on the card you hold.


Truer words have never been typed.

It's a sliding scale and in this case it starts at $2500 and ends at $95. The level of detail and service varies depending where on this scale you are.

On another note; I really enjoy learning piece by piece about the level of service Cent membership provides. We can really paint a good picture if we combine all the tidbits from your various posts...thanks :-)
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DoingHomework
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Postby DoingHomework » Wed Jun 05, 2013 12:28 pm

FastSRT8 wrote:YMMV and will depend on the card you hold.

Personal Travel Service (PTS) at Amex has all my likes and dislikes as well as profiles on me so I know they will get it right with one phone call or email.


Don't you mean Platinum Travel Service (PTS)? I realize you have the black card so you probably get better service than us mortals. But I do use PTS sometimes and have not found them to be as good as they think they are. They are definitely not bad, but they are not nearly as good as the personal travel agent I used to use. I would use her again but she retired.

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FastSRT8
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Postby FastSRT8 » Wed Jun 05, 2013 9:17 pm

LOL I may be wrong but I always thought PTS stood for personal travel service.

Regardless, my experience with them has been stellar. I basically tell then what the occasion is, what I am looking for and the dates I have in mind.

A day or so later, I get a call or email with all my confirmations. All applicable 'extras' or perks applied. For lodging I usually get

* $100 - $200 food and beverage credit
* early 12pm check in
* late 4pm checkout
* complementary continental breakfast for 2 (this usually ends up being a full breakie)
* room upgrade to a better room (at time of booking)
* some special Centurion benefit that differs from property to property (can be a massage or $100 credit)

With all this and stellar service, I don't look or call anyone else.

DoingHomework wrote:Don't you mean Platinum Travel Service (PTS)? I realize you have the black card so you probably get better service than us mortals. But I do use PTS sometimes and have not found them to be as good as they think they are. They are definitely not bad, but they are not nearly as good as the personal travel agent I used to use. I would use her again but she retired.
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Celestine
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Postby Celestine » Thu Jun 06, 2013 12:13 am

Thank you everyone for the response.

I will be booking international flight for my parents with travelers insurance. Are the rewards points/dollars on the Blue Cash Preferred transferrable to Platinum's?

I am a DIY person so there is a high tendency to not rely and contact any live agents for things like booking flights and on other things. Of course, unless I really need to talk with a live agent from AmEx or any other company only the will I initiate a phone call; otherwise, I am a happy camper especially with my experience with AmEx agents.
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