Getting the Plat upgrade bonus

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MemberSince99
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Postby MemberSince99 » Sun Jun 02, 2013 6:34 pm

Robrus1 wrote:http://creditcardforum.com/american-express/6863-going-give-platinum-go.html

Here's the thread where I applied for Platinum back in late March. I know for a fact it was April 2012 when I signed up for the PRG. So 13 months would mean I wouldn't have been eligible to upgrade until May or maybe June...

I have only called Platinum Concierge twice so far. Once was to set up our Europe trip later this month, and the other was to enroll in the Starwood Preferred Gold program. Both times have been American CS, and both experiences have been much, much better than what I received when I had my PRG. I can confirm that the reps for Platinum are significantly more experienced, they have been able to answer any questions I have immediately and with clarity.


That's good to know. That's really the one thing I wish about Amex - that they would bring the CSR jobs back home. I would be willing to pay higher annual fees for that. And it would really show that they want to stay on top.

So, I didn't know you could actually do that. Not sure I'd get the full benefits of the card, but if the CS is all American based, I would give that serious consideration.


KrazyNick
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Postby KrazyNick » Sun Jun 02, 2013 6:37 pm

MemberSince99 wrote:Interesting. Was that recent?

I really can't justify the expense of the Plat or I'd do it. I saw there was an "upgrade" button on my Gold card, but with the BCP the PRG wouldn't help me, and I can't use the benefits of the Plat, so the only reason to upgrade would be just to have a platinum. Great card, it just doesn't really fit my life. So it would be just paying to carry the Platinum. UNLESS - when you call Customer Service do you get Americans, or is that offshore on that card too? That alone could be worth it.



I know I want the card just to have the card. But I don't travel that much and can't justify 450 AF a year! Hell I got tired of paying the $39 AF on my Bank of America card so I PC'd to the Travel Rewards to avoid the annual fee, and got a better card!
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MemberSince99
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Postby MemberSince99 » Sun Jun 02, 2013 6:39 pm

Me either Nick. I have not flown since 2000, and the Platinum is really geared to people other than me. That's why I didn't apply for that card and applied for Gold instead.

Robrus1 that was a great read. Interesting they don't include the EMV chip initially.

im_mr_awesome
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Postby im_mr_awesome » Sun Jun 02, 2013 6:50 pm

A part of me wants it for the prestige, but then I realize it's silly to pay $450 per year for a card I can't benefit from. The PRG would suit my needs best, as my life has a lot of dining and short distance travel (<500mi trips). In 6 months I'll hopefully have the green and then in 10-15 months I'll be upgrading to Gold. Anything more and unless I start traveling internationally or flying all over the country, it's just not worth it.
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creditquestion
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Postby creditquestion » Sun Jun 02, 2013 6:56 pm

MemberSince99 wrote:But wouldn't the "CARD" act apply here? The Platinum is significantly more expensive (annual fee) than the Green is, so wouldn't they be bound by law to make you wait 13 months after getting a Green to upgrade to a Platinum?


Well, I got the green as a result of a PC from a zync, so I'm not sure whether or not the CARD act applies.

Robrus1
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Postby Robrus1 » Sun Jun 02, 2013 7:03 pm

Regarding the EMV chip, I think it must just be their software. When you call to upgrade your card there isn't an option to include that preference when upgrading so the system automatically upgrades your account and sends you the card. There must be a separate request form to go from non-EMV to EMV. So anyone getting a Platinum will receive a non-EMV card first, no matter what the Gold rep says.

Regarding the American CS, I can't confirm that it's all American CS on Platinum, but so far through my experience it has been. I agree with you though, Amex should bring all of their CS home, for obvious reasons. Chase's CSP customer service is among the best I've ever experienced, and it has always been American CS, which is nice.

I decided that even traveling one or two times a year, I could make my Platinum annual fee back pretty easily, and being a big spender isn't necessary, although the capability if one wanted to is certainly there. The $200 airline credit will be easy to burn through on my trip this month, and even if I take two small trips to Dallas to catch a Rangers game with my cousin next year and that's all, I can use it then. So just that alone knocks the AF to $250. Even 3 or 4 airport lounge visits a year makes me almost break even. The Starwood thing is cool because we drive to OKC a few times a year to go to the horse races and stay at the Sheridan downtown, so the free room upgrade and late check out are beneficial and worth probably $200 for a weekend. Not including last years signup bonus I think I got about $350-$400 of MR points, but that's why I have my girlfriend as an au on my Amex and my CSP, she puts everything on them and gives me cash. So really, even not being a huge spender, just an occasional traveler, I still find it to be beneficial.
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Z06Biker
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Postby Z06Biker » Sun Jun 02, 2013 10:40 pm

Robrus, just curious -- you have both the Platinum and the Blue, both which get 1 point per dollar spent. Why the need for both?
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Robrus1
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Postby Robrus1 » Sun Jun 02, 2013 11:11 pm

Z06Biker wrote:Robrus, just curious -- you have both the Platinum and the Blue, both which get 1 point per dollar spent. Why the need for both?


Yeah I have been considering doing something about that. My Blue was my first Amex card. I hadn't found this site and didn't know much about Amex or credit, I just knew I wanted to diversify and wanted an Amex. I didn't know that it'd be harder to get than a charge card, but anyway I apped for it and got it. A month later I decided I wanted a charge card, so I apped for the PRG and I used the PRG for a year. It worked out well as far as the MR points go. I used the Blue 0% intro period to buy a new living room set and paid it off over several months. Since moving to Platinum for the travel benefits, I have been considering changing my Blue to a BCE or a BCP. I haven't used my Blue card in about 6 months, it just sits in the safe.

I figure they won't close it since I use my Platinum for most of my daily purchases, but for gas and groceries the BCE or BCP makes much more since than using the Platinum. So long story long, I don't really know. 99 and I were talking about that the other day and I'll probably be changing my Blue to one of the cash back cards soon. I keep it open for obvious reasons, but yeah, it doesn't really fit anywhere right now. The girlfirend is an AU on my Platinum, but I got her the cheaper $45 Gold card which was fine with her. She likes to save up points for trips, so if I got the BCE or BCP it'd be gas and groceries only. I do need to PC the Blue to something soon. Good question, Z06.
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Robrus1
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Postby Robrus1 » Sun Jun 02, 2013 11:24 pm

Also, something strange: Amex remembers my browser so when I view the details on the BCP it gives me the option to "upgrade now." However, when I go look at the BCE the only option it shows is, "apply now." I wonder why I can PC from Blue to BCP but not from Blue to BCE?
Amex Platinum
Amex BCP 21K
Amex SPG 5K
Barclaycard Arrival Plus WEMC 5K
Chase Sapphire Preferred 23.5K
Credit Union 10K
Discover IT 7.75K

rockyrock
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Postby rockyrock » Mon Jun 03, 2013 12:44 am

Robrus1 wrote: The girlfirend is an AU on my Platinum, but I got her the cheaper $45 Gold card which was fine with her. She likes to save up points for trips, so if I got the BCE or BCP it'd be gas and groceries only.


I've never seen this option, of course I've never inquired.

Right now my wife is an AU on my Hawaiian Visa, making her an AU on my Plat would be a waste so I was planning to switch her to my SPG Amex, but if I can get her a PRG… 90% of her spending is gas/groceries so 2x would be nice.

Thanks!
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