How much power does amex concierge wield?

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
9 posts
DieselRob
Green Member
Green Member
 
Posts: 11
Joined: Thu May 09, 2013 4:31 pm
Location: Orlando, Florida

How much power does amex concierge wield?

Postby DieselRob » Mon May 13, 2013 4:47 am

I just upgraded my account from gold to platinum and wanted to get a feel for the plat Concierge.

Can they get reservations to places who claim they're booked?

And for restaurants that charge a membership fee, does amex have them ability to get you a reservation for a meal by bypassing they fee? (The fee is of no issue, it's merely an example for my question)

I appreciate any help, I want to get a feel for the concierge and it's scope of what it can and can't do.

Thank you
American Express Platinum
Chase Sapphire Preferred


DoingHomework
Centurion Member
Centurion Member
 
Posts: 707
Joined: Tue Sep 22, 2009 1:15 pm
Location: Arizona

Postby DoingHomework » Mon May 13, 2013 8:21 am

All they can really do is call a business and ask. For some businesses that can be very powerful and for others meaningless. I would say that in most cases they can get you in a place that is booked merely because restaurants know there will be some no-shows so they will take you anyway. Many restaurants also reserve a table or two for special guests. So yes, they can usually get you in even a booked place.

As for membership fees at restaurants, they will seldom get fees waived. If you must be a member than you'll have to meet the criteria and pay those fees. If there is a guest program then maybe they can get you in on that.

User avatar
FastSRT8
Centurion Member
Centurion Member
 
Posts: 1455
Joined: Thu Apr 19, 2012 1:32 pm
Location: Canada

Postby FastSRT8 » Mon May 13, 2013 11:29 am

For restaurants, there are some to which they have an agreement in place and have a table reserved til 10am the same day for people to call Amex and reserve.

For waiving fees this does happen and I have had fees wives for members only restaurant and clubs.

I am speaking however for a Cent point of view. Ymmv
Carpe diem quam minimum credula postero!

DieselRob
Green Member
Green Member
 
Posts: 11
Joined: Thu May 09, 2013 4:31 pm
Location: Orlando, Florida

Postby DieselRob » Mon May 13, 2013 5:11 pm

Appreciate the input you guys, thanks
American Express Platinum

Chase Sapphire Preferred

MAryan
 
Posts: 1
Joined: Wed May 22, 2013 10:30 pm
Location: Bahrain

Postby MAryan » Wed May 22, 2013 10:46 pm

It really depends on what type of concierge service you looking for.

Yes they hold tables and certain agreements with some of the high end restaurants. They have been able to get reservations to places that people were not able to get themselves.

The other benefits include things like ticketing. When the box office is sold out, they use brokers... They will do it through a reputed supplier they deal with continuously and are reliable. The card will be charged with no risk of worrying about fake tickets, disputes and charge backs.

Because American Express is also a franchise and have offices around the globe, you will have an international netwok incase your traveling overseas. So if you are in Europe or Asia, your US concierge team will call them in order to get your restaurant reservations, theater/sport tickets, flower/gift deliveries, luxury items etc.

P. S. Don't forget travel benefits like lounge access, FHR program (a program they use with there partnered hotels), travel insurance etc.

Can't go wrong with the upgrade!

Thanks

User avatar
FastSRT8
Centurion Member
Centurion Member
 
Posts: 1455
Joined: Thu Apr 19, 2012 1:32 pm
Location: Canada

Postby FastSRT8 » Thu May 23, 2013 2:54 am

Well said and I vouch for the accuracy of the information provided as I have personally used Amex to undertake the services as listed above.
Carpe diem quam minimum credula postero!

DoingHomework
Centurion Member
Centurion Member
 
Posts: 707
Joined: Tue Sep 22, 2009 1:15 pm
Location: Arizona

Postby DoingHomework » Thu May 23, 2013 11:53 am

Here's a related questions for you Fast -

We want to go to the Superbowl in 2015 in Phoenix. The NFL keeps a pretty tight grip on tickets. From what I have been able to determine, most tickets are not even sold until the teams are determined, i. e., 2 weeks before the game, and are distributed to those teams for sale. A few are made available about 1 year in advance.

Do you think an Amex concierge would be able to swing anything if I got them working on it about 1 year ahead of time? Tickets cost anywhere from about $3000 and go up so this would not be an insignificant purchase.

I'm just a platinum although I understand it is the same concierge service as centurion, except you get to talk to the same person every time.

Do you think they could do anything? In the past I have tried to get NFL tickets to regular games and they have not been able to do much. They did have access to tickets but I was able to get much better seats through stub hub at about the same price. What do you think?

ayn
Green Member
Green Member
 
Posts: 7
Joined: Mon Aug 20, 2012 11:43 pm
Website: http://andrewng.me
Location: SF

Postby ayn » Thu May 23, 2013 12:06 pm

My wife asked them to get reservation at the Peninsula Hotel in Hong Kong for afternoon tea, knowing that they only accept reservations for guests staying at the hotel. Platinum concierge was unable to get her a reservation. They however were able to recommend and secure reservations at 2 other places for afternoon tea within a week's notice.

So I guess it depends on the place, amex platinum and centurion are pretty common in places like HK, London, or NYC, that I don't think it really makes much of a difference unless they have existing relationships with the restaurants (Platinum Dining, is that still a thing?) or hotels (FHR).

User avatar
FastSRT8
Centurion Member
Centurion Member
 
Posts: 1455
Joined: Thu Apr 19, 2012 1:32 pm
Location: Canada

Postby FastSRT8 » Thu May 23, 2013 6:04 pm

I think this is a YMMV type of request.

I can't comment as I have not asked them to help me secure NFL tickets but my suggestion is to ask them. The sooner the better.




DoingHomework wrote:Here's a related questions for you Fast -

We want to go to the Superbowl in 2015 in Phoenix. The NFL keeps a pretty tight grip on tickets. From what I have been able to determine, most tickets are not even sold until the teams are determined, i. e., 2 weeks before the game, and are distributed to those teams for sale. A few are made available about 1 year in advance.

Do you think an Amex concierge would be able to swing anything if I got them working on it about 1 year ahead of time? Tickets cost anywhere from about $3000 and go up so this would not be an insignificant purchase.

I'm just a platinum although I understand it is the same concierge service as centurion, except you get to talk to the same person every time.

Do you think they could do anything? In the past I have tried to get NFL tickets to regular games and they have not been able to do much. They did have access to tickets but I was able to get much better seats through stub hub at about the same price. What do you think?
Carpe diem quam minimum credula postero!



Return to “American Express”

Who is online

Users browsing this forum: No registered users and 2 guests