Warranty claim with AMEX

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nvtech
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Warranty claim with AMEX

Postby nvtech » Mon Apr 22, 2013 3:34 pm

Guys,

I have been AMEX member since 2007 and had the Blue card.
Made a purchase of a Crucial 128 GB SSD drive on this card for my wife. The drive failed and its warranty expired last month.
Have read about the AMEX additional 1 yr warranty but never tried it before. Just filed a claim yesterday and for now, I was told to wait for a week.

Any of you had any experiences?


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Z06Biker
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Postby Z06Biker » Mon Apr 22, 2013 4:44 pm

I'm interested to hear how this goes as well. Never had to file a claim but I'd like to see if Amex truly puts their money where their mouth is.
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FastSRT8
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'Should' not be an issue

Postby FastSRT8 » Mon Apr 22, 2013 5:37 pm

If you charged it on the card should be no problem.

IF you can tell them exactly which month you bought it in, it will help their record search and they should either a)fix it for you or b)return your purchase amount.

I'm going to say option B
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Sevenfeet
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Postby Sevenfeet » Mon Apr 22, 2013 10:56 pm

I've done this before. Generally the process works pretty well although it can take a couple of weeks to fully adjudicate. They may ask for the defective merchandise.

I actually called Amex today for clarification on the policy. My son is special needs and a week ago he accidentally threw his GPS tracker he carries into a swimming pool. Needless to say, it died. Unfortunately the tracker had a rather short warranty (6 months) and even with Amex extending it to a year, that wasn't enough since the device was purchased 16 months ago. Well, time for a new one...
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Gamma
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Postby Gamma » Tue Apr 23, 2013 12:13 am

Sevenfeet wrote:I've done this before. Generally the process works pretty well although it can take a couple of weeks to fully adjudicate. They may ask for the defective merchandise.

I actually called Amex today for clarification on the policy. My son is special needs and a week ago he accidentally threw his GPS tracker he carries into a swimming pool. Needless to say, it died. Unfortunately the tracker had a rather short warranty (6 months) and even with Amex extending it to a year, that wasn't enough since the device was purchased 16 months ago. Well, time for a new one...

In a case like this, wouldn't an incident like this fall under purchase protection (90 day protection) rather than extended warranty?

pewpew
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Postby pewpew » Tue Apr 23, 2013 12:54 am

Gamma wrote:In a case like this, wouldn't an incident like this fall under purchase protection (90 day protection) rather than extended warranty?


let the device dry up and act dumb when asked about what you think caused it to stop working. i've seen it done. works like a charm unless the device has a way of indicating water damage specifically.
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FastSRT8
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Postby FastSRT8 » Tue Apr 23, 2013 12:55 am

Gamma wrote:In a case like this, wouldn't an incident like this fall under purchase protection (90 day protection) rather than extended warranty?


That's a good and valid point.
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tigerowl06
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Postby tigerowl06 » Tue Apr 23, 2013 1:10 am

Yet another happy customer for Crucial. I guess they just make junk.
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Z06Biker
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Postby Z06Biker » Tue Apr 23, 2013 2:35 pm

Actually, Crucial is one of the top computer RAM manufacturers in the world. Not sure about their HD's, but to the OP - are you sure their HD's don't come with their same famous lifetime warranty as their RAM does?
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nvtech
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Postby nvtech » Tue Apr 23, 2013 5:28 pm

Z06Biker wrote:Actually, Crucial is one of the top computer RAM manufacturers in the world. Not sure about their HD's, but to the OP - are you sure their HD's don't come with their same famous lifetime warranty as their RAM does?


Unfortunately for their SSD's its only 1 year manufacturer warranty. I think its the same with Samsung and other vendors.



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