Mogul of Pineapples wrote:I now remembered the name of Amex concierge company - Circles. Do they handle concierge for both the Platinum and Centurion cards? I used concierge on a friend's Platinum before and I was disappointed with having to go through the typical number prompt menu on the concierge's 800 number to speak to a real person. I think they should put a live operator there to take calls, starting a phone call off with a robot is like starting your day off by getting up on the wrong side of the bed.... whatever that phrase is supposed to mean, but you know what I'm saying.
That's them. They company is a specialist for concierge type services. From what I understand, the only difference beween platinum and centurion concierge is with the black card you get the option of dealing with the same person every time. It was the same way for centurion travel. You were given a number to the service and if you liked the person you dealt with then you can ask for them or get their personal extention every time. The service itself isn't different and the person you are speaking with isn't necessarily different. In travel it is a seperate department, but the systems and what they do is essentially the same.
The platinum card probably is enough for most people. I've heard a lot of calls where people have chosen to stay with the platinum even though they qualify for the Centurion simply because they can't see the difference in benefits justifying the additional fee. If you travel like a madman then there are advantages to having the black card, but for most people the platinum card is more than enough.