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American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
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The Fuzz
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Postby The Fuzz » Tue Nov 11, 2008 11:19 am

Mogul of Pineapples wrote:I now remembered the name of Amex concierge company - Circles. Do they handle concierge for both the Platinum and Centurion cards? I used concierge on a friend's Platinum before and I was disappointed with having to go through the typical number prompt menu on the concierge's 800 number to speak to a real person. I think they should put a live operator there to take calls, starting a phone call off with a robot is like starting your day off by getting up on the wrong side of the bed.... whatever that phrase is supposed to mean, but you know what I'm saying. ;)



That's them. They company is a specialist for concierge type services. From what I understand, the only difference beween platinum and centurion concierge is with the black card you get the option of dealing with the same person every time. It was the same way for centurion travel. You were given a number to the service and if you liked the person you dealt with then you can ask for them or get their personal extention every time. The service itself isn't different and the person you are speaking with isn't necessarily different. In travel it is a seperate department, but the systems and what they do is essentially the same.

The platinum card probably is enough for most people. I've heard a lot of calls where people have chosen to stay with the platinum even though they qualify for the Centurion simply because they can't see the difference in benefits justifying the additional fee. If you travel like a madman then there are advantages to having the black card, but for most people the platinum card is more than enough.


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Mogul of Pineapples
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Postby Mogul of Pineapples » Tue Nov 11, 2008 1:58 pm

I've heard the same thing from many people too. The benefits of the Amex Platinum card are pretty equivalent to the Centurion and that what you are essentially paying for is bragging rights the black card brings.

The leaves the question, if the Platinum card annual fee is $450 and the Centurion is $5000 initiation fee plus $2500 annual fee, what does the rest of the money go towards. From what I understand there really isn't any reason the Centurion should cost so much more?
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

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Postby Multi-Purpose » Tue Nov 11, 2008 5:22 pm

I think we will see less customers wanting the black cards in the first place. Now even the rich are hurting too! (is it bad that I get a little satisfaction in saying that? :ppp ) Speaking of black cards I know someone that has one whose business has gone under and he has to sell his 8000 square foot house and I'm sure trimming extras like his black card will happen too.
[font=Comic Sans MS]Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek.
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Cucumber
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Postby Cucumber » Wed Nov 12, 2008 2:42 am

Hey OC do you know how much around it costs Amex to pay for the concierge from this Circles? If it's around the same as the platinum then that is a good point about what is the rest of it paying for :confused:
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The Fuzz
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Postby The Fuzz » Wed Nov 19, 2008 8:29 pm

I wish I had all of the details that tell what the benefits to the Centurion card really are. I've got some material that lets me know they get a lot of exclusive access to things, but I'm sure there is more than that. I bought a USB off ebay that comes with the Centurion card and has an interactive tour of some of their benefits. Shoot me an email if you want to see it. Like I said, I bought the drive off of ebay, so I'm not really sharing anything that was trusted to me, but I'm sure American Express doesn't want the file just posted out there for all to see. ;) Email me through the forum and I'll send you a link. If someone else wants to download it and host it somewhere else and then post it on the forums then that is fine with me. I'm just a curious credit guy who bought a jump drive for a couple bucks and it happened to have some data on it. ;)

The difference between platinum conceirge service and Centurion is in what they can do for you. A Platinum card holder isn't going to get Saks Fifth Avenue open at 3 in the morning for a little private shopping, for example. Platinum card members don't get the discounts on private jet rentals either, so I'm sure the difference in the benefits is a lot more than what most of us consumers are going to see on the surface. Another big difference is that Centurion Purchase Protection benefits cover higher priced objects. The Buyer's Assurance (now called Extended Warranty) is for 3 years on the Centurion card and it is just one year on the others. I'm not sure on Platinum though... I think it is still a year on there, but I'd have to look into that. Anyway, there are definitely differences and the 2500 that they pay in an annual fee pays for itself the first time your $8000 Rolex gets stolen in the gym a couple weeks after you bought it and the Purchase Protection kicks in. :cool:

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Cucumber
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Postby Cucumber » Fri Nov 21, 2008 3:54 am

I can see I guess why the fee is so much higher. If you're someone lucky enough to spend big money it sounds like it will save you a bunch of money too. :money: That's why we need all these dumb f***s to stop getting this card that aren't earning more than an upper middle class pay. And YEAH that extended warranty and theft protection on stuff you buy is a major perk. It is only one year on the platinum when I checked it out..... not because I could afford the 450 annual fee but I looked at it for entertainment purposes only ;)

I want to see that tour of the Centurion!!! :D If someone else doesn't email you and host it on here by tomorrow expect an email from me!
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The Fuzz
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Postby The Fuzz » Fri Nov 21, 2008 5:33 pm

The Purchase Protection is one of those stock benefits that comes on most of our cards. You can get benefits like that on the fee free cards too. ;) And sure the warranty may only be for a year, but you get that on everything you buy with the card. So that $30 jump drive that Staples tries to push a $10 warranty plan on is easy to avoid just by telling them that with your card you get an extended warranty anyway, so no need.

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Postby 010101 » Sun Nov 23, 2008 1:54 am

has this tour of the black card been posted on here yet? if so where? i want to really see if those benefits are worth it or not.

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Postby The Fuzz » Tue Dec 16, 2008 5:20 pm

010101 wrote:has this tour of the black card been posted on here yet? if so where? i want to really see if those benefits are worth it or not.


Just in case you hadn't seen the other thread... The AMEX Black Card Guide

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Cucumber
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Postby Cucumber » Fri Dec 19, 2008 11:56 pm

Wait does the Amex purchase protection plan cover used stuff too? Like if I'm buying something on eBay or Craigslist is it covered if I pay with my American Express?
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