BCE called Optima in emails?

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moxie
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BCE called Optima in emails?

Postby moxie » Wed Feb 27, 2013 8:12 pm

Was wondering if this was a glitch:

Just received my first Account Snapshop email and then I just paid my balance and received the email notification that it was received. (Approved for BCE last month)

Each time, the email states my activity on the "Optima" card.

"Here's a snapshot of your Optima® Credit Card account."
"We received an online payment for your Optima® Credit Card account."

Since the Optima card isn't available anymore, is this a glitch that they're calling my BCE card the Optima card in all their emails to me?


cashback
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Postby cashback » Wed Feb 27, 2013 8:31 pm

Sounds like a glitch. Just make sure the payment goes through correctly.
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Terry
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Postby Terry » Wed Feb 27, 2013 10:23 pm

Your payment email notification should also have the last four digits of you BCE card number, if it posted to the correct account.
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Handle_free
 
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Postby Handle_free » Wed Mar 20, 2013 9:21 pm

Hello Moxie,

I'm a new member to the site and received my BCP card from amex. I have the exact same issue you describe and it happened recently. The first statement paid returned an email confirmation that "We received an online payment for your Optima® Credit Card account."

I did contact amex support and they confirmed the glitch as mentioned in your post and said they would get on it. Yours is the only other instance I could find on the forums similar to mine which is even more bizarre.

Was your issue ultimately resolved?

Thanks

moxie
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Postby moxie » Sun Apr 07, 2013 8:38 pm

Handle_free, sorry I didn't see your message. I had contacted their support and they said they would look into the issue. It's been a few weeks and they have not fixed the issue (still says Optima when I pay). However, it's not affecting anything from what I can tell so I've been too lazy to contact them about it. I'll give it a few months and find some time again to tell them about it since it's just a minor issue.



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