MemberSince99 wrote:When I called them I got the same foreign CSRs. I kid you not, they screwed up everything I asked of them. Whether that was due to communication issues, them not knowing their jobs, or a combination, I don't know, but I was not overly impressed.
It's pretty bad when the "premiere" creditor that caters to the 'elite upper crust' of society has this sort of thing going on but hey I guess they have quarterly numbers to make.
As far as cutting him a check for the difference, uh, no, they need to post the difference back to his account. Shouldn't be a problem, though I'd wonder if they'd screw that up too. And if they do, it's not likely it would be in his favor I'd be willing to bet.....
Agreed on the cheapness of Amex. If they posted the difference to his account that would work too, it's just been my experience that credit balances are resolved by check. In any case, he should get his money back or leave Amex, or both.