Are Amex charge cards worth it anymore?

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
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plc44
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Postby plc44 » Mon Feb 11, 2013 10:42 am

I got Foreign Support when I called the toll-free number from America. But when I called the collect number from the UK, I was connected with somebody in the US. This could also be because I called after business hours when I called from America.
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Reclusive46
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Postby Reclusive46 » Mon Feb 11, 2013 2:22 pm

plc44 wrote:I got Foreign Support when I called the toll-free number from America. But when I called the collect number from the UK, I was connected with somebody in the US. This could also be because I called after business hours when I called from America.


If I call out of business hours I normally get someone in the US (Out of hours UK) or some of European country (Might have gotten an Aussie once)
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Calipso
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Postby Calipso » Mon Feb 11, 2013 2:48 pm

I have nothing but AMEX credit cards. The only charge card I've ever seen from them that has caught my attention was the Platinum.....and only because of the lounges at the airports and possible $200 in AA gift cards.

I don't think they are that valuable to me, therefore I have none.
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Troublemaker
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Postby Troublemaker » Fri Feb 15, 2013 11:59 am

Back-dating is pretty much the only reason why I would keep my one credit card (clear) and apply for a couple more in the next year or so. It really doesn't matter to me if it's a BCP or something else. But ... To each his own.

SparkyinCA wrote:I agree with you on this except for the backdating Amex provides. Otherwise, they seem like they are out of touch with the rest of the world.

I keep mine only for the BD and will add a couple of more cards when the time comes to take advantage of the 29 years of history I get with each new card I get. For that alone, the AF's are worth it to me to keep my credit scores as high as possible (over 760+ I mean) and I still have a ways to go to get to that level since I"m in rebuilding mode.

Saving tens of thousands of dollars on mortgage interest, car loan interest etc...more than enough pays for the AF's Amex charges. So what if their MR's suck or cash back sucks? It's all about having high enough credit scores to pay the lowest interest rates possible and over a lifetime, that pales in comparison to a small investment of $175/yr for a PRG card.

Everyone's case is different so YMMV depending on your situation :)
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Troublemaker
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Postby Troublemaker » Fri Feb 15, 2013 12:08 pm

Reclusive46 wrote:Is it just the lower level cards that get indian support? On both my US and UK amex cards I've never gotten anyone other than a Brit or American.


And what's wrong with getting Indian support. I was in fact happy that an Indian answered my request. It was done in a correct and timely manner. Generalization is for fools and the ignorant.
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DavidNY
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Postby DavidNY » Fri Feb 15, 2013 2:01 pm

Troublemaker wrote:And what's wrong with getting Indian support. I was in fact happy that an Indian answered my request. It was done in a correct and timely manner. Generalization is for fools and the ignorant.

An Indian on the phone is fine as long as he or she can be understood and is in an American office. We are shipping jobs overseas that Americans could have because certain companies are cheap, and I make an effort to steer clear of businesses that engage in this practice (for example, American Express).

Reclusive46
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Postby Reclusive46 » Fri Feb 15, 2013 2:12 pm

Troublemaker wrote:And what's wrong with getting Indian support. I was in fact happy that an Indian answered my request. It was done in a correct and timely manner. Generalization is for fools and the ignorant.


Nothing if I can understand them and they are trained but I find some very difficult to understand. On a lot of cases I do struggle though.
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Cyberius
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Postby Cyberius » Fri Feb 15, 2013 4:04 pm

Troublemaker wrote:And what's wrong with getting Indian support. I was in fact happy that an Indian answered my request. It was done in a correct and timely manner. Generalization is for fools and the ignorant.


Because if I am paying a premium to be using their card, I don't want an Indian who has a thick accent and is difficult for me to understand, and who also has issues understanding what I am saying due to a language and culture barrier. Businesses who ship jobs overseas when they could be using call centers in America irritate me. Fortunately most of the folks I have spoken with at Amex seem like they are in America or do a very good job concealing their accent.

However, if the day comes where I am in some sort of dire need of their support and I get someone in India with a thick accent, that will likely make me consider dumping the card. I pay $450 a year for a Platinum card - I expect to have better support as a result.

Sevenfeet
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Postby Sevenfeet » Fri Feb 15, 2013 5:50 pm

I try not to be jingoistic about all of this. What bothers me is not the Indian call center, it's having someone with a clear Indian accent answering the line saying "Hi my name is Jerry, how can I help you?" Jerry? Seriously? I've worked in IT for 25 years. I've never met an Indian "Jerry" but I've known a lot of Raj's, Venkat's and Balaji's. Virtually all of them were great professionals. I'd like to drop the fiction of stage names and just go with the name your parents chose.

And I'd much prefer a well trained Indian call center than a poorly trained American one. I can handle an accent.
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Troublemaker
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Postby Troublemaker » Fri Apr 25, 2014 11:02 pm

Sevenfeet wrote:I try not to be jingoistic about all of this. What bothers me is not the Indian call center, it's having someone with a clear Indian accent answering the line saying "Hi my name is Jerry, how can I help you?" Jerry? Seriously? I've worked in IT for 25 years. I've never met an Indian "Jerry" but I've known a lot of Raj's, Venkat's and Balaji's. Virtually all of them were great professionals. I'd like to drop the fiction of stage names and just go with the name your parents chose.

And I'd much prefer a well trained Indian call center than a poorly trained American one. I can handle an accent.


I couldn't agree more. Those fake names irritate me more than their accent or anything else. Maybe because in a way they are trying to question my intelligence.
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