Letter from AmEx about Zync

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
13 posts
jriley
Platinum Member
Platinum Member
 
Posts: 66
Joined: Tue Oct 30, 2012 7:10 pm
Location: Atlanta, GA

Letter from AmEx about Zync

Postby jriley » Mon Feb 04, 2013 3:45 pm

Did anyone else get the letter from American Express about their Zync card?

They are canceling all of our Zync packs on April 8, 2013! This stinks...

Is anyone out there going to cancel their Zync card or upgrade/move to other cards?
Looking to maximize credit, for myself and others.

Fidelity Investment Rewards
American Express Platinum for Morgan Stanley
Chase Sapphire Preferred


jriley
Platinum Member
Platinum Member
 
Posts: 66
Joined: Tue Oct 30, 2012 7:10 pm
Location: Atlanta, GA

Postby jriley » Mon Feb 04, 2013 5:01 pm

I posted the letter.
Looking to maximize credit, for myself and others.

Fidelity Investment Rewards
American Express Platinum for Morgan Stanley
Chase Sapphire Preferred

CC Deville
Centurion Member
Centurion Member
 
Posts: 1075
Joined: Thu Aug 04, 2011 7:07 pm
Location: Phoenix

Postby CC Deville » Mon Feb 04, 2013 7:49 pm

That's cute. They sent me this email on 12/12/12:

Thanks for choosing the ECO PACK for your ZYNC® Card!

Your ECO PACK is up for renewal on 01/27/2013. Your enrollment in this Pack will be automatically renewed at no additional cost. The benefits offered by your Pack may have changed since your original enrollment. You may view the current list of benefits offered by your Pack, as well as add or cancel Packs anytime by visiting americanexpress.com/packstore or calling 1-877-209-5819. If you choose to cancel your enrollment, please do so prior to your renewal date noted above.

Visit americanexpress.com/packterms to see full Pack Terms and Conditions.


Sincerely,
American Express Customer Service

Funny the difference a few months can make. It's like they are passively trying to get us to shut down our accounts. The Packs were never a draw for me....I opened my Zync for backdating. I will not close the account for now.

Interesting how they state in the letter, "It is important that you know we are not discontinuting the Zync Card at this time...."

jriley
Platinum Member
Platinum Member
 
Posts: 66
Joined: Tue Oct 30, 2012 7:10 pm
Location: Atlanta, GA

Postby jriley » Mon Feb 04, 2013 8:30 pm

I find that interesting too... I wonder if they're going to force us to switch to other cards, since it's now a Green Card with a cheaper annual fee. I'm hoping that they'll lock us in to this $25 fee, even if they do move us up.

We'll see...
Looking to maximize credit, for myself and others.

Fidelity Investment Rewards
American Express Platinum for Morgan Stanley
Chase Sapphire Preferred

CC Deville
Centurion Member
Centurion Member
 
Posts: 1075
Joined: Thu Aug 04, 2011 7:07 pm
Location: Phoenix

Postby CC Deville » Mon Feb 04, 2013 8:42 pm

jriley wrote:I find that interesting too... I wonder if they're going to force us to switch to other cards, since it's now a Green Card with a cheaper annual fee. I'm hoping that they'll lock us in to this $25 fee, even if they do move us up.

We'll see...


Yeah, that is the big question. They used to offer a card called the One Card that was essentially a charge card that earned 1% cash back on purchases that was subsequently deposited into a high yield savings account. Well, they stopped marketing the One Card a while back and then shortly after that, they ceased the 1% cash back high yield savings account. One Card cardholder's still have their cards though; except it is a no annual fee, no reward charge card. It sounds like that is where they are going with the Zync with the exception that Zync will still earn 1 MRE point per $1 spent and will retain the $25 annual fee. So, based on the One Card, it sounds like they don't plan on closing or converting our Zync's anytime soon. Same thing with Optima; they stopped accepting applications for it a while back but they will reissue replacement Optima cards to current Optima cardholders when their current cards expire. Zync still isn't quite like a Green card because Zync will still earn Membership Rewards Express points whilst the Green earns Membership Rewards.

One Card and Zync are in AMEX purgatory it seems....

Deweytf4
Green Member
Green Member
 
Posts: 16
Joined: Mon Feb 27, 2012 9:00 pm
Location: Valley village, ca

Postby Deweytf4 » Wed Feb 06, 2013 5:00 pm

Interesting thing just happened when I called Amex. I figured I would cancel the Zync card simply because I have the BCP plus the Discover Escape combo and I wouldn't have any real use for it. Got transferred to cancellation department, and they offered me 1000 points to keep the account open. Seems kind of odd they want me to keep the account open when they're trying to kill the card off, but 1k points is 1k points. Seems like this may reinforce the possibility that Amex plans to convert the Zync card to Green, or it's just Amex's customer service trying to make me happy. I suppose in theory I could use the Zync for 1% purchases when the Bcp doesn't come into play or discover is not accept, get the amex blue card, cancel the Zync, and wait 3 months to apply for a new charge card to get the signup bonus as well. Of course that's also hoping Amex MR points are actually worth a damn again in the future when things get a bit better with them and also hoping the Amex Blue card doesn't get the axe.

CC Deville
Centurion Member
Centurion Member
 
Posts: 1075
Joined: Thu Aug 04, 2011 7:07 pm
Location: Phoenix

Postby CC Deville » Wed Feb 06, 2013 5:37 pm

Deweytf4 wrote:Interesting thing just happened when I called Amex. I figured I would cancel the Zync card simply because I have the BCP plus the Discover Escape combo and I wouldn't have any real use for it. Got transferred to cancellation department, and they offered me 1000 points to keep the account open. Seems kind of odd they want me to keep the account open when they're trying to kill the card off, but 1k points is 1k points. Seems like this may reinforce the possibility that Amex plans to convert the Zync card to Green, or it's just Amex's customer service trying to make me happy. I suppose in theory I could use the Zync for 1% purchases when the Bcp doesn't come into play or discover is not accept, get the amex blue card, cancel the Zync, and wait 3 months to apply for a new charge card to get the signup bonus as well. Of course that's also hoping Amex MR points are actually worth a damn again in the future when things get a bit better with them and also hoping the Amex Blue card doesn't get the axe.


That is crazy. You'd think it would be easier for them to offer a fee free year on an upgrade. As I have said before though....AMEX usually allows cardholders of discontinued cards to keep them. The only cards that I can think of in recent history that AMEX has absolutely cancelled and issued a different card in their place was for the IN cards (IN:NYC; IN:LA & IN:Chicago) and I believe that was based on the fact that they relied on third party vendors to provide the rewards (ie discounts on dining, bars etc). All IN cardhodlers were reissued a Blue as a replacement when the IN program was discontinued. Optima, One Card and now ZYNC cardholders get to hold on to them for now-but with diminished rewards.

Deweytf4
Green Member
Green Member
 
Posts: 16
Joined: Mon Feb 27, 2012 9:00 pm
Location: Valley village, ca

Postby Deweytf4 » Wed Feb 06, 2013 5:58 pm

The funny and sad thing is, as lower tier the Zync card is due to the value of MRE points, it could actually be a decent card if Amex still had their online mall. I really do love Amex's customer service, but the rewards seems to be lacking lately. Chances are you're probably right about just allowing Zync holders to keep their card. One would think Amex would try to force people to take the Green card for the AF, but they probably figured people would just cancel the card instead and why lose profit from some form of revenue from the AF and merchant fees?

User avatar
Cyberius
Platinum Member
Platinum Member
 
Posts: 85
Joined: Fri Apr 06, 2012 8:17 pm
Location: Tennessee

Postby Cyberius » Wed Feb 06, 2013 6:28 pm

Got my letter today. No worries, still keeping the card, the points dump in with my rewards first points from my Platinum.

Plus I like the white card.

ivotedale
Centurion Member
Centurion Member
 
Posts: 232
Joined: Sun Jul 17, 2011 11:47 am
Website: http://www.ivotedale.tumblr.com/
Location: Mesa, AZ

Postby ivotedale » Wed Feb 06, 2013 7:05 pm

Do you all think it would make sense for them to "upgrade" anyone to the Green, should it be absolutely wiped? I know others, along with myself, have both a Zync and a Green for whatever reason- thus I wouldn't be upgraded at all per se.

I called customer service the other evening about changing bill dates and asked him about the status of the Zync; he politely responded "they are making room for more products."

I still vote on Amex allowing folks to keep the card/not fully discontinuing it, but will still not allow new applicants to join. Can't wait to see what new "products" they might have, if they are even going to be out this year.

I plan to keep the card still- heck, it's still more exclusive (or less commonly seen) than a Platinum card as far as I'm concerned.
Currently: American Express Blue Sky, American Express Zync, Chase Freedom Visa, Capital One Newcomers--->converted to Capital One Quicksilver Mastercard NO AF



Return to “American Express”

Who is online

Users browsing this forum: No registered users and 2 guests