Amex layoffs

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DoingHomework
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Amex layoffs

Postby DoingHomework » Mon Jan 14, 2013 7:51 am

Any predictions on what the layoffs will mean for card holders? They say the jobs cut are in the travel business. I wonder if that means a decline in service for platinum and cent cardholders.


Randiesel75
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Postby Randiesel75 » Mon Jan 14, 2013 8:52 am

I heard the same news last week. I can't imagine anything good will come from this and have to assume service will either remain the same or slowly decline as talent (top pay rate employees) are sent packing.

MemberSince99
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Postby MemberSince99 » Mon Jan 14, 2013 1:24 pm

just a guess but I'm thinking it's just more of the same - they've been sending more jobs overseas to save $$$ for years now, and this is just a continuation of that possibly.

Of course the overall effect for customers won't be a good one in any case. I've dealt with many credit card companies, and never once have I seen foreign CS that was anywhere near as good as Americans. So if it's a matter of service, yeah it's going to drop. But I saw this coming long ago as I'm sure many of us did.

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djrez4
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Postby djrez4 » Mon Jan 14, 2013 2:12 pm

How about the $300 million cost of MR points redemptions? That's gotta hurt.
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FastSRT8
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Postby FastSRT8 » Mon Jan 14, 2013 4:15 pm

djrez4 wrote:How about the $300 million cost of MR points redemptions? That's gotta hurt.


Yes and no. You have to remember... how much you have to spend with Amex to get those points in the first place. Also... Amex has deals with those vendors so merchandise is I'm sure attained at a discount by Amex.

Win-win for them. They get you to spend $$$ with them and give you back peanuts. Most of their cost and savings can be found elsewhere.

Lose MR and clients may leave in droves.
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MemberSince99
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Postby MemberSince99 » Mon Jan 14, 2013 4:24 pm

Was that a separate news piece? I only found the bit about the layoffs, though it did mention their 1.2 billion dollar profit for the year.



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