- Centurion Member
- Posts: 249
- Joined: Thu Jul 05, 2012 6:55 pm
- Location: West Coast
I was purchasing books on half.com but they charged BOTH my Citi Visa and AMEX for the same transaction. It was caused by a technical error on the website. The Citi card is my "default" card on the site, and when I went to purchase my books, I decided to use my AMEX, so I switched the payment type on the checkout page. I then confirmed my purchase but was greeted by a "this page is temporarily unavailable" message. I went back to the homepage, and saw that my two items are still in my shopping cart. I then redid the transaction (and didn't think about changing the payment type, so my Citi Forward was the default payment option) and it went through with the confirmation email and everything. I was under the impression that my first transaction did not go through, but when I went online to check my Citi and AMEX charges, I noticed that I have a pending charge for the same amount ($18.71) on both my Citi Forward and BCE!
I already contacted half.com/eBay's customer service but I don't think I'll get a reply until tomorrow. As they are still pending charges, I cannot dispute them yet. But let's say half.com refuses to credit me back , will AMEX rule in my favor if I dispute the charge? I mean, I have proof that a transaction totaling $18.71 is the only half.com purchase I've made in the past 30 days, and that the same charge on the same date has appeared on my other credit card.
What's weird with half.com is that it doesn't tell you officially which card the charges were billed to; like Amazon would state $18.71 to XXXXXX-### VISA/AMEX/DISC. Half.com just literally says "billed to credit card". I am positive that the "real" transaction went through on the Citi Forward and not my BCE.
AMEX BCE ($20,000), Citi Forward ($6,800), Discover IT ($5,250), BoA Travel Rewards ($1,800)