- Centurion Member
- Posts: 279
- Joined: Sun Dec 05, 2010 10:40 am
- Location: Florida
Welcome to the forums. Sorry to hear you had such a bad experience. I on the other hand, have never had an issue with them at all on any of my cards since 2003. I've even taken cards across Europe on vacation with no issue. Only time i've ever had them block a transaction on my account was when they caught my card number being used in Germany while I was still in Florida. I got a nice wake up call at 3am to confirm I was indeed still at home in Florida.
As sakhalin said, what card do you have? I'm wondering if that might have something to do with the blocked charges. As for the name change, that's just a really bad experience that I can't even see why it had to get goofed up in the first place. Too many hands in the cookie jar it sounds like to change a name. I'm glad that you finally at least got the card with the right name on it back. Hopefully any future interactions you have with American Express will be better. They really are a great company and I have nothing but praise for them even though I know that others may have different experiences than myself.
American Express: Platinum, Zync, Platinum Delta SkyMiles, Blue, Starwood Preferred Guest
Barclaycard US: iTunes Reward Visa, US Airways Premier World MasterCard
Chase: Sapphire Preferred Visa Signature, Freedom Visa
Citi Bank: Hilton HHonors Visa Signature, AAdvantage Platinum Select World Elite MasterCard
Bank of America Virgin Atlantic World Elite MasterCard
Discover: Discover it
Other:Macy's Star Rewards, Target REDCard