They are the worst card we carry in our wallets!

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
lexareece
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Joined: Sat Oct 29, 2011 5:47 pm
Location: Maryland

Postby lexareece » Thu Oct 25, 2012 2:55 pm

I have had nothing but amazing experiences with AMEX Customer service. Some of the mistakes have even been mine, and they have helped me out to my satisfaction or better every time. Once I double paid one card and didnt pay another. They waived the late fee and interest and everything. Another time I accidently paid a bill with a closed account, after talking to them they waived those fees as well, which they didn't have to do and probably should not have.

Try getting that from Bank of America or Chase... Not going to happen.
In my Wallet-
[size=60]Bank of America-Platinum Privledges Cash Rewards Visa Signature 12K
American Express- , Starwood Preferred Guest 6K, Hilton Honors 6K, Amex Everyday 10K, Business Gold Rewards
Chase- Freedom Visa Signature-6K, United Millage Plus Explorer Platinum Visa-5K
Barclays- US Airways Dividend Miles Business Master Card 24K[/size]

[size=60]In a Drawer
Bank Of America- Platinum Plus Rewards- 22K, Royal Caribbean Visa Signature 8K
Discover- More Card 8K
Citi- Thank You Mastercard Card 6K, Hilton Honors Visa Signature-10K, American Airlines World Master Card 6.5K
Credit Union Card- 20K- 6.9%APR NO Fees Period(for when I get in trouble[/size]


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FastSRT8
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Location: Canada

Postby FastSRT8 » Thu Oct 25, 2012 4:06 pm

Socelli wrote:Hey T-bone, chill out, boy! One bad CS experience and you want to throw out the baby with the bath water. C'mon! Amex is a great company with a legendary reputation. Shake if off, learn from the experience and move on but for peak's sake, don't cancel your Amex card. You should really reconsider. Just pay off the balance, stop using the card for a while and then start using it again later after the dust settles. And, oh yes, pay off the balance at the end of the month like the rest of us. Amex will love you for it and we won't have to listen to you whine.


Agreed. T-bone.... remember no matter what others tell you, treat Amex like a CHARGE not CREDIT card. Pay it all off and police yourself so you put only things that you can pay in full at the end of your billing cycle. This build a strong history with them.
Carpe diem quam minimum credula postero!

agp
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Location: US&A

Postby agp » Thu Oct 25, 2012 5:11 pm

t-bone wrote:I am trying to blog every chance I can about amex and the terrible customer service and how they treat customers.

1. Last year we tried using our blue card for paying for a friends dental work. The amount of the charge was $2800, our credit limit was $18k and our balance was (est)$12k. I called the receptionist, after the work was done, to pay the bill. I gave her the account # and "DENIED", I tried 2 more times and each time, "DENIED, DENIED"!!! I used my Bank of America card and "APPROVED"(beside, my rate on the BofA card is 6.99% vs. amex at 17.99%) I called amex customer service and guess what they told me more or less "owe well, that is how we do business" They reduced the limit the second I tried making the charge..VERY EMBARRASSING! I thought oh well. I have other cards. So again, I sign on the pay the bill, "credit limit reduced"..So, in our household we have decided to stop doing business with amex...we are paying off our accounts and will close by the end of the 1st qtr of next year.

I RECOMMEND NEVER TO GET AN amex CARD OF ANY KIND... I have heard so many sad stories about them. My partner has a good credit score, in the 700's and makes a good deal of money. I don't know why they do this. Try Bank of America or BMO (used to be M&I Bank) DON'T GET AN amex CARD..I WOULD NEVER, NEVER, NEVER RECOMMEND amex!!


I'm sure you are telling the truth, but as a statistician, or someone with common sense, I can tell you that one bad vote doesn't mean all the good votes are meaningless. Amex is a GREAT company, sorry you had a better experience, and I wish you better luck with another bank.

Main Card: Amex Platinum
For gas: Penfed Platinum Cash Rewards
For travel & dining: Chase Sapphire Preferred

UPS Gregg
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Joined: Sun Jan 01, 2012 4:14 pm
Location: Tennessee

Postby UPS Gregg » Thu Oct 25, 2012 7:34 pm

I like listening to Dave Ramsey go off about Amex. It's usually classic material. LOL! He spreads the love around to Visa and others too but seems to favor bashing Amex.
Current FICO: 805 (Equifax)

Current Cards:

*USAA Platinum MasterCard CL-$1,000.00
*USAA Signature Visa Card CL-$15,000.00
*USAA Rewards Amex CL-$15,000.00
*HSBC Best Buy Card CL-$3,300.00
*Amex Macy's CL-$8,000.00
*JPMorgan Chase Marriott Rewards Premier Visa Signature CL-$20,000.00

cardslayer
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Location: OC-CA

Postby cardslayer » Thu Oct 25, 2012 10:52 pm

For every "Amex SUXXX!!!" thread, there is an equal number of "BofA SUXXX!" and "Chase SUXXX!" threads out there in the internet universe. For me, it's BofA that sucks on many levels, and Amex has been nothing short of fantastic to me.

I was angry at BofA for a while, but then took a good look at what I was doing wrong. I changed my bank accounts to ones with less fees based on my balance / usage. I wasn't getting CLI, so I reviewed my account and saw that I carried balances for 3 out of the last 5 YEARS on that card :oooo
Although I had many negative CS experiences with BofA and have ranted on them, I didn't close the accounts. I just put them in a position where they were not making money off of me anymore, which probably costs them in the long run for administering and managing my accounts.

SignHere
Gold Member
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Joined: Tue Aug 07, 2012 8:42 am
Location: PA, USA

Postby SignHere » Thu Oct 25, 2012 11:30 pm

AMEX has treated me well for the last 2 years. I have nothing to complain about. Heck, I almost never even have to call in because I never have any problems.
Amex PR Gold - NPSL (Daily) [8/2012]
Amex Zync - NPSL (Ex-Daily) [10/2010]
Amex BCE - 19.2k [8/2012]
Chase Freedom Visa - 5k [8/2012]
PSECU Visa/PSL - 20k [9/2012]

UPS Gregg
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Posts: 86
Joined: Sun Jan 01, 2012 4:14 pm
Location: Tennessee

Postby UPS Gregg » Fri Oct 26, 2012 10:00 am

Current FICO: 805 (Equifax)

Current Cards:

*USAA Platinum MasterCard CL-$1,000.00
*USAA Signature Visa Card CL-$15,000.00
*USAA Rewards Amex CL-$15,000.00
*HSBC Best Buy Card CL-$3,300.00
*Amex Macy's CL-$8,000.00
*JPMorgan Chase Marriott Rewards Premier Visa Signature CL-$20,000.00

Rory
Centurion Member
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Location: MA

Postby Rory » Fri Oct 26, 2012 3:37 pm

Close this tread please, troll came and went, no point in keeping bias like this open and around to distract potential cardmembers. Amex has its pros and cons along with every other card out there, this example given by the OP is a rare circumstance to say the least and should not be used as evidence that AMEX is against its good standing customers.
Amex Zync - NPSL (Cleared up to 25k)
Amex BCE - 12000 limit
Amex BCP - 4200 limit
FIA Rewards Amex- 3500 limit
Chase Freedom - 2000 limit
Chase Slate - 2000 Limit
BoA Cash Rewards Privileges- 3000 limit
Barclaycard Rewards MC - 3000 limit
Discover IT- 3500 limit
Marriott PR- 5000 limit
21 years old with alot of life to spend ;)
Its not about the ending, its about the journey,
just as long as the ending is just as good :cool:

tcheck8
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Postby tcheck8 » Fri Oct 26, 2012 3:40 pm

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Last edited by tcheck8 on Sun Jan 31, 2016 5:09 pm, edited 1 time in total.

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FastSRT8
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Postby FastSRT8 » Fri Oct 26, 2012 4:25 pm

Rory wrote:Close this tread please, troll came and went, no point in keeping bias like this open and around to distract potential cardmembers. Amex has its pros and cons along with every other card out there, this example given by the OP is a rare circumstance to say the least and should not be used as evidence that AMEX is against its good standing customers.


I never believed his 'testamony' for one second. ALL Amex conversations are taped and they tell at least us Canadians that. So there is no way anyone with half a brain especially a CS agent will behave in the manner they were protrayed.
Carpe diem quam minimum credula postero!



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