Socelli wrote:Hey T-bone, chill out, boy! One bad CS experience and you want to throw out the baby with the bath water. C'mon! Amex is a great company with a legendary reputation. Shake if off, learn from the experience and move on but for peak's sake, don't cancel your Amex card. You should really reconsider. Just pay off the balance, stop using the card for a while and then start using it again later after the dust settles. And, oh yes, pay off the balance at the end of the month like the rest of us. Amex will love you for it and we won't have to listen to you whine.
t-bone wrote:I am trying to blog every chance I can about amex and the terrible customer service and how they treat customers.
1. Last year we tried using our blue card for paying for a friends dental work. The amount of the charge was $2800, our credit limit was $18k and our balance was (est)$12k. I called the receptionist, after the work was done, to pay the bill. I gave her the account # and "DENIED", I tried 2 more times and each time, "DENIED, DENIED"!!! I used my Bank of America card and "APPROVED"(beside, my rate on the BofA card is 6.99% vs. amex at 17.99%) I called amex customer service and guess what they told me more or less "owe well, that is how we do business" They reduced the limit the second I tried making the charge..VERY EMBARRASSING! I thought oh well. I have other cards. So again, I sign on the pay the bill, "credit limit reduced"..So, in our household we have decided to stop doing business with amex...we are paying off our accounts and will close by the end of the 1st qtr of next year.
I RECOMMEND NEVER TO GET AN amex CARD OF ANY KIND... I have heard so many sad stories about them. My partner has a good credit score, in the 700's and makes a good deal of money. I don't know why they do this. Try Bank of America or BMO (used to be M&I Bank) DON'T GET AN amex CARD..I WOULD NEVER, NEVER, NEVER RECOMMEND amex!!
Rory wrote:Close this tread please, troll came and went, no point in keeping bias like this open and around to distract potential cardmembers. Amex has its pros and cons along with every other card out there, this example given by the OP is a rare circumstance to say the least and should not be used as evidence that AMEX is against its good standing customers.