American Express security key reset problem

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American Express security key reset problem

Postby joetran48 » Thu Aug 16, 2012 7:21 pm

Hello, I forget my amex security key but when i call the number 888-654-0019 from my home phone in order to reset my security key, the phone system keeps saying that "we are unable to validate your id, please call from your home or business number". I did tried to call multiple times but it's still unable to verify my home phone.

Please note that i was able to reset my security key in the last 4 months but now it is no longer working even i do call from my home phone as usual. Anyone else is facing this problem like me or is it just me only? :(

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Re: American Express security key reset problem

Postby erinfardshisheh » Tue Apr 28, 2015 1:48 pm

I am having the exact same problem. Was this ever resolved for you?

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Re: American Express security key reset problem

Postby travisrauh » Wed Apr 29, 2015 8:27 am

American Express does require your information to be tenured for security purposes. If you are having difficulty resetting your PSK via the automated system and are certain that you're calling from the number(s) on file, please call customer service via the number on the back of your card. A representative may be able to assist you with resetting over the phone after properly verifying your identity.
I am an employee of American Express. All posts are those of my own and do not reflect the actions or opinions of AXP. While all efforts are made to ensure accuracy in my posts, for official statements or responses, please consult with @AskAmex on Twitter or dial the number on the back of your card.

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