Hello, I forget my amex security key but when i call the number 888-654-0019 from my home phone in order to reset my security key, the phone system keeps saying that "we are unable to validate your id, please call from your home or business number"
. I did tried to call multiple times but it's still unable to verify my home phone.
Please note that i was able to reset my security key in the last 4 months but now it is no longer working even i do call from my home phone as usual. Anyone else is facing this problem like me or is it just me only?