Reviews: American Express Roadside Assistance vs AAA

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Moneytalks
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Reviews: American Express Roadside Assistance vs AAA

Postby Moneytalks » Mon Aug 13, 2012 8:21 am

So, I have AAA, but when I upgrade my Green next year, I'm wondering if there is any difference between the Gold and Platinum Amex roadside assistance, or are they the same??!!

And any stories/reviews (good or bad) when you had to use this feature on either card would also be appreciated! (Are they on par with AAA, better, etc....)
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SignHere
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Postby SignHere » Mon Aug 13, 2012 9:02 am

I had the same question and did some digging for answers.

From what I have read, the Amex roadside assistance is inferior to AAA. Amex will only cover $50 per incident (some tow truck companies will charge over $100 just to show up... not counting the charge per miles driven afterwards).

Personally, I receive enough discounts from vendors just because I have AAA to basically make the membership pay for itself over the year, so for me it really made no sense to get rid of it. Like I said, these are just things that I have read, but I do not personally have any experience with Amex's roadside assistance.

One of the reviews I read though is that the service was lacking from using the services from Amex. He did say it was not Amex's fault as they were helpful and put out the call to dispatch right away, but it took over 1.5 hours for the guy to get a truck (he assumed it was because the Amex roadside assistance network was not as large/developed as AAA's in his area).

I just wanted to do the research to really see which one would offer the better service if I did need one or the other but based on what I read, I'll probably stick with AAA for roadside assistance.
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PlatinumAMEX94
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Postby PlatinumAMEX94 » Mon Aug 13, 2012 9:03 pm

I left my lights on and when I called AmEx Roadside they were there in like 20 minutes and jumped my car no problem.
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SuperKirby
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Postby SuperKirby » Thu Jul 18, 2013 11:59 pm

Bump up this thread. I'd like to hear more stories as well, if any.... =)

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Postby flan » Fri Jul 19, 2013 8:39 am

SignHere wrote:I
One of the reviews I read though is that the service was lacking from using the services from Amex. He did say it was not Amex's fault as they were helpful and put out the call to dispatch right away, but it took over 1.5 hours for the guy to get a truck (he assumed it was because the Amex roadside assistance network was not as large/developed as AAA's in his area).


AMEX used to -- may still, I don't know -- hire a contractor company to do the actual dispatching. They're the ones that have relationships with, and in some places contracts with, the service providers. You call amex, amex calls them, they call a towing company. If you're in an area when the firm doesn't have an established provider, either because they don't do much business there or because who they were using closed or dumped them, they can be reduced to looking at the phone book and making cold calls.
If the service provider they have or end up calling is busy, you're going to wait. That's how almost all road service providers work, whether from a CC, the car company, or an auto club.

AAA do the same thing, they're just the biggest game, and have the highest volume of calls. They don't pay their contractors well, though, so they tend to have less than the best contractors. AAA also used to insist that their calls got priority over other calls, and probably still does.



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