- Gold Member
- Posts: 30
- Joined: Fri Jul 13, 2012 3:41 pm
- Location: USA
To those praising Amex customer service, how often do you need to use it? I've had a Mastercard (American Aadvantage affinity card) since 1994, and I've had to contact customer service just a handful of times, mostly to dispute an item when a merchant was being uncooperative.
I've also had the card blocked a few times after unusual spending patterns, but it gets reactivated after a quick call.
I haven't had many problems with Amex acceptance in the USA, but in Europe, Amex doesn't seem to be very popular. None of the hotels I'm going to next month accept it, for example (London, Frankfurt and Berlin).