Amex Buyers Protection

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agp
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Amex Buyers Protection

Postby agp » Fri Jul 13, 2012 6:27 am

Last night I bought a pair of oxfords from the mall, left them in my car, then went out to dinner. Either I forgot to lock my car or someone broke in without damaging anything, but when I came out from dinner my shoes were gone, along with the money I had in my car (a few dollars for toll and parking), and a little crystal toy/model car of my car that I keep in the ashtray...

Called Amex CS and CSR transferred me to the buyers protection line. The lady on the phone was very helpful. She informed me how Amex can/cannot help with my situation, what I can reasonably expect, what I should do, comforted me and asked me if I was in a safe place or if I felt I was followed and needed her to call the police.

All in all a great support team from Amex given a bad night I had. I will keep you guys posted on Amex's decision.

Main Card: Amex Platinum
For gas: Penfed Platinum Cash Rewards
For travel & dining: Chase Sapphire Preferred


Ratfacedudeguy
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Postby Ratfacedudeguy » Fri Jul 13, 2012 9:49 am

Most buyer protection policies I've seen will not cover items that are stolen from vehicles, so the fact that Amex's policy doesn't list this as an exclusion is a great added benefit for Amex cardholders. Sorry that that happened to you my friend, but I'm glad that you're utilizing your card's benefits and I hope for a speedy resolution.
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FastSRT8
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Postby FastSRT8 » Fri Jul 13, 2012 4:42 pm

As far as I know, Amex will cover the entire cost of your oxfords and any item charged to the card that day which was stolen. You may be required to get a police report though.
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MemberSince99
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Postby MemberSince99 » Fri Jul 13, 2012 4:45 pm

That may be what Amex does the best - support you with this kind of thing and merchant fraud (which is why crooked merchants hate Amex though no doubt some innocent merchants have been burned too). Sorry about your loss and I hope they will help you it sounds like they will.

agp
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Postby agp » Fri Jul 13, 2012 4:47 pm

Just checked my Amex online statement, and the charges have been refunded. No calls or emails from Amex requesting more info or letting me know that it has been refunded.

When I am refunded, does Amex eat the cost of the shoes, or does the merchant?

Main Card: Amex Platinum
For gas: Penfed Platinum Cash Rewards
For travel & dining: Chase Sapphire Preferred

MemberSince99
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Postby MemberSince99 » Fri Jul 13, 2012 6:25 pm

Amex. In this case the merchant will be paid they did nothing wrong.



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