- Posts: 1
- Joined: Wed Nov 19, 2014 11:17 am
- Location: New York City
I love Amex, or at least I used to, and have been a devotee for years. They have fought bogus charged for me abroad and in general have made business and personal travel and purchasing so much more secure.
However, this month I paid a very hefty bill, albeit hurriedly, which one should never do, but so easy in our click and quick world. Upon a closer look, I realized I paid almost double of what my charges actually were by paying what they said I owed!! When I called Amex, the customer representative Carlos I spoke to, agreed that I was overcharged when he did the addition. He said he would put this into an investigation and that was yesterday!
Don't you think I would have heard back very soon with such an urgent screw-up? It's been almost 24 hours and not a word. Very, very disturbing. Any advice on how to proceed? This should be brought to the public's attention, because if its happening to me, it probably is happening to others.