AmEx phone number different between cards?

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
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onthemove
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AmEx phone number different between cards?

Postby onthemove » Sat Jun 09, 2012 5:29 pm

Can any one tell me if the numbers on the back of the charge cards for Amex are all different? If they are all different, do the really just get funnel to the same costumer service center. Even the the Platinum card holder have to go though a call log tree system. The only phone number I believe that has it own custumer service is the "Blank Card" owners.


PopiLopi
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Postby PopiLopi » Sat Jun 09, 2012 7:18 pm

I have 3 Amex cards, 2 where I'm primary and I'm an authorized user in a third one, they all have different customer service numbers. I've called the number in the back of the Blue Cash Preferred for something about my Zync and the lady told me she couldn't pull up my account, so I guess you have to make sure you call the number on your card so you don't get misrouted and transferred a zillion times.

I've also heard that the higher your annual fee is, it's more likely you'll get someone in the US instead of India or the Phillipines, and the way their system gets you to the person is based on the type of card you put in
Amex: Business Platinum (09/12) BCP $10,500 (03/13)
Visa: Capital One Journey $750 (04/11) Chase Freedom $1,800 (04/12)
MasterCard Citi AAdvantage Platinum Select $8,500 (05/13)
Discover: Discover It $2500 (07/11)
Store Cards: Amazon $3900 (12/11) Macy's $500 (04/11) Kohl's $500 (05/12) Victoria's Secret $750 (11/12)

Crashem
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Postby Crashem » Sat Jun 09, 2012 7:40 pm

I have all different numbers. It seems like with Plat card, I always get US based CS. With the BCP and Costco, it seems more likely to be overseas CS.
Amex Centurion, Amex Platinum, Amex BCP 8k->24k (5/23/12), Amex TE 15k, Cap One 1.5% 15k->20k (8/7/13), CSP 25k, Chase Palladium 100k, Citibank AA 35k (AU), Firestone 1.8k->2.2k->2.4k (8/20/12), JFCU Jloc 30k, PenFed Plat Rewards 30k, SF Fire 30k, US Bank Cash+ 25k

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Cyberius
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Postby Cyberius » Sat Jun 09, 2012 9:08 pm

The number on my Platinum is different from my Zync. I only called CS a couple times but I got American CS with the Zync the couple times I called - or they had no accent.

Haven't spoken with CS for Platinum yet but the menu is different, with Concierge as an option.

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FastSRT8
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Postby FastSRT8 » Sun Jun 10, 2012 6:21 pm

Yes they are different and definitely go the different groups. Im guessing each group specializes in the card you hold.
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Money card
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Postby Money card » Sun Jun 10, 2012 11:05 pm

When I call on the back of my Green premium charge card, I get people with accents. Could be India, London, sometimes the US, China.

darobin77
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Postby darobin77 » Fri Jun 22, 2012 12:18 pm

they have different numbers but when i call the number on my plat card they can answer questions about all my accounts.

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FastSRT8
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Postby FastSRT8 » Fri Jun 22, 2012 6:19 pm

Maybe the different cards are used to train their CS reps. The higher the card the better they get...? Makes sense to me.
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alxcrlsn
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Postby alxcrlsn » Sun Jun 24, 2012 9:08 pm

They have different phone numbers for Membership Rewards, Travel, and Concierge too. The online number for platinum concierge is different than the number printed on the back of my physical card. And when I had a question about my Membership Rewards program, they told me to call a different number for MR within a different set of business hours.

The AMEX phone tree can be kind of a nightmare. Sometimes, I find myself in the wrong department even when paying close attention to the different number prompts. Although everyone I talk to tries their very best to help me or point me in the right direction.
American Express Zync (primary) - main card
American Express Business Platinum (secondary) - for business and platinum benefits

alxcrlsn
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Postby alxcrlsn » Sun Jun 24, 2012 9:11 pm

darobin77 wrote:they have different numbers but when i call the number on my plat card they can answer questions about all my accounts.


Hmm, my platinum customer service reps always transfer me when I ask about my Zync card or even MR rewards points. Maybe its because its a business platinum and I'm asking about a personal Zync. I'm not sure...
American Express Zync (primary) - main card
American Express Business Platinum (secondary) - for business and platinum benefits



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