Reviews of Amex Roadside Assistance? How does it work?

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thomaswhitehall
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Reviews of Amex Roadside Assistance? How does it work?

Postby thomaswhitehall » Fri May 25, 2012 12:21 am

Any stories about roadside assistance? How long did it take, etc.?

How much does a tow realistically cost? Will they do anything like bring you gas if you run out, etc.?


ivotedale
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Postby ivotedale » Fri May 25, 2012 9:46 pm

I don't have any first-hand stories on the Amex roadside service, but I'll say first it depends on what card(s) you have.

If you just have the Zync charge, you have to pay for any and all roadside help services- they pretty much just provide the contact for help to get to you, and you pay for some gas, a battery, tow, etc.

From there though, the Green charge and higher tier cards offer to pay up to $50 of the service cost(s), depending on how far away you are from home, respectively. I think they issue you a statement credit at that point, am I correct guys?

It also depends on the towing company, state, etc. I have AAA auto for all my roadside issues this year, so I couldn't tell you. With my old car, I figured I could use the benefits of AAA Premier anyway. One tow in general though may cost you well over $50 if you're far away enough from your towing destination.

Details can be found at the Amex site. Sorry if this doesn't make sense- I'm typing this one on the quick before heading out to dinner!
Currently: American Express Blue Sky, American Express Zync, Chase Freedom Visa, Capital One Newcomers--->converted to Capital One Quicksilver Mastercard NO AF

thomaswhitehall
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Postby thomaswhitehall » Sat May 26, 2012 1:27 am

Just trying to figure out whether or not this is something I should even bank on. I have the gold card, not so worried about car breaking down. Just curious to know whether or not I should even take the time to call them if I have a flat tire or just fix it myself.

MemberSince99
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Postby MemberSince99 » Sat May 26, 2012 12:39 pm

thomaswhitehall wrote:Just trying to figure out whether or not this is something I should even bank on. I have the gold card, not so worried about car breaking down. Just curious to know whether or not I should even take the time to call them if I have a flat tire or just fix it myself.


Well if you are on the interstate and the semis are roaring by you within 6 feet of you at 80 MPH, I'd say call, since it will be paid for (or mostly paid for) anyway. Why risk your life to save a few bucks?

A few years ago before I had Amex, I got a flat on the freeway, a tire hit something that punctured it and it blew out I had to pull over and I could not get on the side of the road I wanted so the blown tire was closest to the freeway. I tried not to but once I looked up and saw the semis bearing down at what seemed like 500 mph and every time one went by the car shook from the air. I had to stop looking or there is no way I could have changed that tire but I tell you I did it pretty fast so I could get out of there. I finally finished, and got in the car with the bicycle sized spare on, and was waiting for a chance to get going when some guy driving an SUV pulls onto the shoulder where I am behind me and is heading for me at full speed, I was like how bizarre is that, I don't get crushed by the semi instead some guy in an SUV is going to hit me and there is nothing I can do about it....but at the last moment he swerves back onto the freeway. By that time I'm totally rattled and was just wishing I'd have called and had it done. Don't think I'd do it myself again, to be honest, it's REALLY not a good idea unless you want to die in a gruesome way.

DavidNY
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Postby DavidNY » Sat May 26, 2012 12:42 pm

A lot of insurance companies have roadside coverage. Not sure why you'd need a credit card for such things.



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