Has anyone ever tried calling the concierge RIGHT after they got to.....

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FastSRT8
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Has anyone ever tried calling the concierge RIGHT after they got to.....

Postby FastSRT8 » Sun May 13, 2012 3:11 pm

a restaurant only to find it was full (or long wait times) and asked them to help them get in?

Who was successful? How long did you have to wait?

Don't know if it's an urban myth but I have read instances where the concierge literally got you to the front of the line.
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Maximilian
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Postby Maximilian » Sun May 13, 2012 8:02 pm

I was curious about the same thing -- so ended up calling them on Thursday to get me a table at Beauty and Es*** here in the city. After being on hold for 7-10 minutes, the operator told me that the restaurant is fully committed for the evening and if I want them to help me find another place. I said to the guy that I know the city like the back of my hand and the only reason I called was to see what the hype was all about. I ended up just turning up with my guests, talking to the person I know and within minutes we were seated.

Quite frankly so far I haven’t seen how concierge could add value to my needs.

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Postby FastSRT8 » Sun May 13, 2012 8:21 pm

Maximilian wrote:I was curious about the same thing -- so ended up calling them on Thursday to get me a table at Beauty and Es*** here in the city. After being on hold for 7-10 minutes, the operator told me that the restaurant is fully committed for the evening and if I want them to help me find another place. I said to the guy that I know the city like the back of my hand and the only reason I called was to see what the hype was all about. I ended up just turning up with my guests, talking to the person I know and within minutes we were seated.

Quite frankly so far I haven’t seen how concierge could add value to my needs.


That is good to know. CROSS THAT 'benefit' off the list! Last thing I need is to count on something that really one can't rely on.
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Postby Money card » Sun May 13, 2012 8:24 pm

I have only used them about 5 times and the second time I went to Mickey Mantles. I was actually 10 minutes early the hostess said that's ok and she sat me.

Over veterans weekend at the Marriott marquee in midtown, I went down to the hotel concierge desk and had them get me and my mom a dinner reservation at Tremontes on restaurant row they almost didn't have a reservation for us. Before I left the desk I asked are we all set the concierge said yes.

When we went to the hostesses stand, gave them the names explained that we made reservations a half hour ago, they did end up getting us a table. But as far as our travel related credit cards, never had a problem at a restaurant.

I guess it depends on which restaurant and area you go to.

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Postby FastSRT8 » Sun May 13, 2012 8:52 pm

Money card wrote:I have only used them about 5 times and the second time I went to Mickey Mantles. I was actually 10 minutes early the hostess said that's ok and she sat me.

Over veterans weekend at the Marriott marquee in midtown, I went down to the hotel concierge desk and had them get me and my mom a dinner reservation at Tremontes on restaurant row they almost didn't have a reservation for us. Before I left the desk I asked are we all set the concierge said yes.

When we went to the hostesses stand, gave them the names explained that we made reservations a half hour ago, they did end up getting us a table. But as far as our travel related credit cards, never had a problem at a restaurant.

I guess it depends on which restaurant and area you go to.


Sorry, I may not have asked my question clearly... I was wondering about Amex's concierge and their ability to get us into restaurants otherwise booked or busy.
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Money card
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Postby Money card » Sun May 13, 2012 9:03 pm

I thought any of the travel related cards like the citibank thank you , capitol1 venture ect you would be wondering about.

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Postby NYC_Dweller » Sun May 13, 2012 9:11 pm

FastSRT8 wrote:a restaurant only to find it was full (or long wait times) and asked them to help them get in?

Who was successful? How long did you have to wait?

Don't know if it's an urban myth but I have read instances where the concierge literally got you to the front of the line.


I just did it today (Mother's Day). Serendipity3 was booked for lunch with an approx 60 min wait. I decided to give concierge a call and was able to get seated in 10 mins. I have no idea how the conversation went between Amex and restaurant but I know the outcome was to my satisfaction. Total call time was under 9 mins.

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Postby NYC_Dweller » Sun May 13, 2012 9:14 pm

Maximilian wrote:I was curious about the same thing -- so ended up calling them on Thursday to get me a table at Beauty and Es*** here in the city. After being on hold for 7-10 minutes, the operator told me that the restaurant is fully committed for the evening and if I want them to help me find another place. I said to the guy that I know the city like the back of my hand and the only reason I called was to see what the hype was all about. I ended up just turning up with my guests, talking to the person I know and within minutes we were seated.

Quite frankly so far I haven’t seen how concierge could add value to my needs.


That is strange... I'm a frequent diner that Beauty & Es*** and concierge has been helpful in the past with reservations. I guess it truly depends on the person you are speaking with and their willingness to go above and beyond.

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Postby FastSRT8 » Sun May 13, 2012 9:43 pm

NYC_Dweller wrote:I just did it today (Mother's Day). Serendipity3 was booked for lunch with an approx 60 min wait. I decided to give concierge a call and was able to get seated in 10 mins. I have no idea how the conversation went between Amex and restaurant but I know the outcome was to my satisfaction. Total call time was under 9 mins.


Now what happens when you travel to a different country? The concierge # in the back of my card is calls back to Canada so does that mean my concierge in Canada will keep me on hold, call back to the country I am in and ask their counterpart there for assistance?

I think I am going to ask for a local # to call should I need help. If anything, it will save time and the need for collect calls.
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Postby Maximilian » Mon May 14, 2012 8:14 am

NYC_Dweller wrote:That is strange... I'm a frequent diner that Beauty & Es*** and concierge has been helpful in the past with reservations. I guess it truly depends on the person you are speaking with and their willingness to go above and beyond.


Yeah potentially. However I thought that was the whole purpose of the concierge; to go above and beyond to facilitate requests that wouldn't have been accommodated otherwise.



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