What will Platinum's purchase protection plan cover?

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danpass
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What will Platinum's purchase protection plan cover?

Postby danpass » Fri May 11, 2012 8:23 pm

Let's say you don't want to wait and you go ahead and pick up a certain laptop and it has a 14 day return policy.

But on day 20 they finally release the new model which has what you really wanted.

Will having used Plat give you the option to make the exchange?


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FastSRT8
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Postby FastSRT8 » Fri May 11, 2012 8:30 pm

Hmmmmm that's pretty grey. They may do it but it's not something they intended when the coverage was created.
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PlatinumAMEX94
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Postby PlatinumAMEX94 » Sat May 12, 2012 2:07 am

danpass wrote:Let's say you don't want to wait and you go ahead and pick up a certain laptop and it has a 14 day return policy.

But on day 20 they finally release the new model which has what you really wanted.

Will having used Plat give you the option to make the exchange?


You will return it to American Express. Yes, box it up, and ship it to them, and they give you what you paid for it. American Express does not overrule a stores return policy. They simply create their own. That laptop, which is perfectly good will end up somewhere, sold. You have to have a good reason though, like, "I was out of the country for the past 2 weeks, I just now opened it and it isn't fast enough" or something like that.
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