Why I love Amex Purchase Protection!

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PopiLopi
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Why I love Amex Purchase Protection!

Postby PopiLopi » Fri May 11, 2012 9:04 am

I don't know if you've ever use a feature included in Amex cards called purchsed protection, it basically offers coverage for accidental damage of theft of items paid with the card within 90 days of purchase. It also covers lost items for Platinum and Centurion members.

About 2 weeks ago I purchased a Coach bag for my mother, so my brother can take it to her in my homeland... While we were packing his stuff 3 days ago my 2 yrs old niece drew all over the bag with crayons,so long story short I went on Amex site yesterday, filed a claim and today I see a credit for $263.06, They refunded the full amount. I think that's a great benefit and from now on I'm putting all my expensive purchases on my Amex!!
Amex: Business Platinum (09/12) BCP $10,500 (03/13)
Visa: Capital One Journey $750 (04/11) Chase Freedom $1,800 (04/12)
MasterCard Citi AAdvantage Platinum Select $8,500 (05/13)
Discover: Discover It $2500 (07/11)
Store Cards: Amazon $3900 (12/11) Macy's $500 (04/11) Kohl's $500 (05/12) Victoria's Secret $750 (11/12)


Joncore
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Postby Joncore » Fri May 11, 2012 1:50 pm

Wait, you bought a product, someone in your home destroyed the product and you're going to make Coach foot the bill for this? How is that right? Why would it be ok to screw them over because of your neglect? Sorry, but I don't think this is right at all.

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FastSRT8
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Postby FastSRT8 » Fri May 11, 2012 8:35 pm

Great story. Thankfully I have never had that experience with them....

My experience was one a bit 'bigger' when during our honeymoon, my wife sideswiped our rental convertible in Hawaii! She was looking at the view as was I when it happened. I barely had the chance to complete the sentence... "man that's clo(CRASH)se to the guardrail" lol

Needless to say, called Amex they said no problemo... just return the car and sign the docs.
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ivotedale
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Postby ivotedale » Fri May 11, 2012 9:27 pm

Glad to hear you got it taken care of. Did you have to submit a receipt or anything similar? Or was it as simple as making the phone call and they gave you a statement credit?
Currently: American Express Blue Sky, American Express Zync, Chase Freedom Visa, Capital One Newcomers--->converted to Capital One Quicksilver Mastercard NO AF

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FastSRT8
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Postby FastSRT8 » Fri May 11, 2012 11:04 pm

Usually you just call and tell them if the cost is low
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PopiLopi
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Postby PopiLopi » Sat May 12, 2012 6:22 pm

ivotedale wrote:Glad to hear you got it taken care of. Did you have to submit a receipt or anything similar? Or was it as simple as making the phone call and they gave you a statement credit?


They didn't ask for a receipt, but the purchase was recently made... I have the bag in a closet just in case they ever ask for it...
Amex: Business Platinum (09/12) BCP $10,500 (03/13)
Visa: Capital One Journey $750 (04/11) Chase Freedom $1,800 (04/12)
MasterCard Citi AAdvantage Platinum Select $8,500 (05/13)
Discover: Discover It $2500 (07/11)
Store Cards: Amazon $3900 (12/11) Macy's $500 (04/11) Kohl's $500 (05/12) Victoria's Secret $750 (11/12)

Joncore
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Postby Joncore » Mon May 14, 2012 6:54 pm

PopiLopi wrote:They didn't ask for a receipt, but the purchase was recently made... I have the bag in a closet just in case they ever ask for it...


How am I the only one that sees this as completely wrong? The vendor upheld their part of the deal. They sold you a quality product and its your fault it was destroyed. Why would they have to lose out on the sale because of this? Are they running a charity?

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FastSRT8
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Postby FastSRT8 » Tue May 15, 2012 2:40 am

Joncore wrote:How am I the only one that sees this as completely wrong? The vendor upheld their part of the deal. They sold you a quality product and its your fault it was destroyed. Why would they have to lose out on the sale because of this? Are they running a charity?


You are correct BUT what we are talking about here is a 'benefit' Amex extends to it's membership base regardless of fault.

Pretty cool huh?

Join up if you are not already a member
Carpe diem quam minimum credula postero!

irvine801
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Postby irvine801 » Tue May 15, 2012 9:25 am

Joncore wrote:How am I the only one that sees this as completely wrong? The vendor upheld their part of the deal. They sold you a quality product and its your fault it was destroyed. Why would they have to lose out on the sale because of this? Are they running a charity?


Sounds like you need and America express Bro! :)
-American Express Zync.
-Discover IT. 4.5k limit 7.99%
-MC Citi diamond preferred. 1500 limit
-Visa Chase freedom. 2k limit.(23.24%, NOT IN USE)
-Miles by discover 1.5k limit.7.99%
-Best buy store card. 1500 limit
-Mt. America visa 1k limit

Joncore
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Postby Joncore » Tue May 15, 2012 10:22 am

Its a good thing you guys are able to get online while sitting down, protesting on wallstreet. Down with capitalism! Yay entitlement!



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