Thank you for your inquiry regarding the above mentioned Account.
We have reviewed your account and do not have a record of this particular Membership Rewards offer being extended to you. Therefore, we are unable to award these points to you.
Please understand we are unable to make each individual offer available to all our Cardmembers. However, we are always creating new offers to help our existing Cardmembers earn more bonus points. When an offer becomes available to you, we will send you a letter or email explaining the opportunity and how you can take advantage of it.
American Express would like to thank you for your valued membership since 2004. We will continually strive to provide you with excellent Customer Service.
Please call us at 1-800-AXP-EARN (297-3276), if we can be of any further assistance.
American Express Customer Service
I was an AU on an account so my NEW PRG card was backdated to 2004 - as well as the Jetblue card I also applied for.
Any suggestions on how I can get the missing 10k points?