Applied for PRG Gold Offer Here

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Pipe Doctor
Green Member
Green Member
Posts: 14
Joined: Wed Feb 15, 2012 2:03 pm
Location: Woodmere, NY

Applied for PRG Gold Offer Here

Postby Pipe Doctor » Mon Apr 02, 2012 9:11 pm

And was only awarded 15,000 points - not 25k as listed on the post. I already called 2x and sent them a secured message, their response was:

Dear XXXX:

Thank you for your inquiry regarding the above mentioned Account.

We have reviewed your account and do not have a record of this particular Membership Rewards offer being extended to you. Therefore, we are unable to award these points to you.

Please understand we are unable to make each individual offer available to all our Cardmembers. However, we are always creating new offers to help our existing Cardmembers earn more bonus points. When an offer becomes available to you, we will send you a letter or email explaining the opportunity and how you can take advantage of it.

American Express would like to thank you for your valued membership since 2004. We will continually strive to provide you with excellent Customer Service.

Please call us at 1-800-AXP-EARN (297-3276), if we can be of any further assistance.

American Express Customer Service

I was an AU on an account so my NEW PRG card was backdated to 2004 - as well as the Jetblue card I also applied for.

Any suggestions on how I can get the missing 10k points?
Amex PRG - Everyday card:)
Amex Platinum
Amex Jet Blue 10k - For those purchases when you can't PIF
Barclays Rewards 4.5k - Just to have a lower debt ratio
NFCU Signature 15k - Just to have a lower debt ratio
USAA World MC 12k - Ditto

Money card
Centurion Member
Centurion Member
Posts: 1361
Joined: Tue Jun 28, 2011 10:13 pm
Location: New York state

Postby Money card » Mon Apr 02, 2012 9:54 pm

I think the offer is for new card members. You say that you've been with them since 2004. Could it be for re-signing up they can only give you the 15,000. Or did they make clear in the fine print even though you were once a member, they were giving 25,000 points?

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