$0 Introductory Fee, I was charged

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Marcov719
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$0 Introductory Fee, I was charged

Postby Marcov719 » Mon Mar 19, 2012 2:46 am

I received my first billing statement and I notice on my closing bill I was charged the 95.00 for my Green Charge Card. I was under the impression there was a $0 Introductory fee waived the first year of ownership. Is this something that is going to go away or should I get in contact with AmEx customer service?


jeffysdad
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Postby jeffysdad » Mon Mar 19, 2012 7:30 am

You should call them asap and tell them to take the fee off.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.

Marcov719
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Postby Marcov719 » Tue Mar 20, 2012 1:27 am

jeffysdad wrote:You should call them asap and tell them to take the fee off.


The Rep said the 0 Introductory only applies to a special promo offer that I needed to receive via pre approved mail letter. That doesn't sound right to me because their website doesn't state anything about needing a promo code.

jeffysdad
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Postby jeffysdad » Tue Mar 20, 2012 7:32 am

That's BS. They tried a similar thing with me. I applied for the card from an Amex web page that clearly stated I would receive a signing reward. When it came time to pay it they told me something like what you heard, that I didn't qualify for some reason. I filed a complaint with the Better Business Bureau and eventually got the money. Don't let them walk all over you. You can file a BBB complaint online in only a few minutes.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.

Marcov719
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Posts: 74
Joined: Thu Mar 01, 2012 1:24 am
Location: US

Postby Marcov719 » Tue Mar 20, 2012 11:29 am

jeffysdad wrote:That's BS. They tried a similar thing with me. I applied for the card from an Amex web page that clearly stated I would receive a signing reward. When it came time to pay it they told me something like what you heard, that I didn't qualify for some reason. I filed a complaint with the Better Business Bureau and eventually got the money. Don't let them walk all over you. You can file a BBB complaint online in only a few minutes.


Thanks for the suggestion. I just finished filing the form. I hope this doesn't jeopardized anything. Like them not approving me for cards later in the future haha.

alb3rt018
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Location: orlando/fl

Postby alb3rt018 » Tue Mar 20, 2012 10:38 pm

just talk to them
Amex Gold:
Amex Jetblue 6k
Chase Sapphire Preferred 5k
Discover 3k
Capital One Venture 3k
Capital One Quiksilver 2k
Capital One MTV 500

JCarter
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Location: Virginia

Postby JCarter » Thu Mar 22, 2012 1:36 am

Marcov719 wrote:I received my first billing statement and I notice on my closing bill I was charged the 95.00 for my Green Charge Card. I was under the impression there was a $0 Introductory fee waived the first year of ownership. Is this something that is going to go away or should I get in contact with AmEx customer service?


Try to reach out to "executive customer service" 212-640-5583, ask for "Mr Chenault's office" and you'll be routed over to someone who can quickly remove your annual fee and apologize in a meaningful way for the customer service screw up.

Money card
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Postby Money card » Sat Mar 24, 2012 11:52 pm

Totally not true. With the change in times on credit cards, American express gives 1 year free to try out all cards except the Platinum card. Your green card is free for the first year.

You need to keep calling or do what JC Carter mentioned and speak to Kenneth Chenault's office.



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