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Marcov719
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Why is my card's gas station purchase a different amount?

Postby Marcov719 » Thu Mar 01, 2012 1:34 am

How's it going guys and gals! I'm a new AMEX member and I couldn't be happier owning a AMEX Green Charge Card. However, today I made my second transaction at a gas station (gotta rack up them points) and I noticed that my pending sale was different from my receipt. I was charged 110.00 instead of the 46.33 that my receipt stated.

I contacted AMEX customer service and they said this should clear up once Shell sends AMEX the invoice. Customer service was great btw.

Was I a victim of fraud so quickly on this card? I was advised by the AMEX rep to pay inside next time and not at the pump. Although I never had this happen before on my debt or Capital One card.

Any great tips on using this card?


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PlatinumAMEX94
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Postby PlatinumAMEX94 » Thu Mar 01, 2012 3:05 am

Marcov719 wrote:How's it going guys and gals! I'm a new AMEX member and I couldn't be happier owning a AMEX Green Charge Card. However, today I made my second transaction at a gas station (gotta rack up them points) and I noticed that my pending sale was different from my receipt. I was charged 110.00 instead of the 46.33 that my receipt stated.

I contacted AMEX customer service and they said this should clear up once Shell sends AMEX the invoice. Customer service was great btw.

Was I a victim of fraud so quickly on this card? I was advised by the AMEX rep to pay inside next time and not at the pump. Although I never had this happen before on my debt or Capital One card.

Any great tips on using this card?


It is possible that the pending amount was a pre-authorization amount, like when you pay your bill at dinner. They always authorize it for more so you can tip them. Wait until the charge goes through, and then contact American Express with a dispute. You can always dispute it online when you log into you account and view recent activity. I see this happen at gas stations and restaurants quite frequently. Pending charges will usually change once the charge goes through.

For example, the merchant may authorize it, and you see it online right away. However the merchant does not process at the end of day, or next day, in what is called a "batch file" where ALL the sales goes through at once. Once that happens, the preauthorize amount goes away and the actual sale is charged to your account.

If a charge is ever denied, do NOT have the merchant run it again. Call AmEx, verify it was actually denied. Otherwise you could have multiple charges for the same amount show up, because YOU told the clerk to keep running your card again, and again. If the card was actually denied the first time, running it again isn't going to magically make it work.
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EaT
 
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Postby EaT » Thu Mar 01, 2012 4:47 am

This is exactly correct. The pending authorization charge you see is the gas station's way of making sure that you can pay for the gas before they let you pump it. The pending auth will drop in a few days, the only charge that will post is the actual purchase you made.

irvine801
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Postby irvine801 » Thu Mar 01, 2012 1:28 pm

Any gas station will pre authorize anywhere from 1$ to 500$ depending the card and station. If you pay the pump. Hotels do it , car rental agencies and so do airline companys.
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Marcov719
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Postby Marcov719 » Thu Mar 01, 2012 4:10 pm

Thanks for the replies everyone. Now I feel a lot more at ease knowing the situation. :D

UPS Gregg
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Postby UPS Gregg » Thu Mar 01, 2012 8:20 pm

Mine is always charged $99.99 at Shell Stations no matter how much I actually spend. Sucks having to wait for it to update.
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Celestine
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Postby Celestine » Thu Mar 01, 2012 9:12 pm

Marcov719 wrote:How's it going guys and gals! I'm a new AMEX member and I couldn't be happier owning a AMEX Green Charge Card. However, today I made my second transaction at a gas station (gotta rack up them points) and I noticed that my pending sale was different from my receipt. I was charged 110.00 instead of the 46.33 that my receipt stated.

I contacted AMEX customer service and they said this should clear up once Shell sends AMEX the invoice. Customer service was great btw.

Was I a victim of fraud so quickly on this card? I was advised by the AMEX rep to pay inside next time and not at the pump. Although I never had this happen before on my debt or Capital One card.

Any great tips on using this card?


As everyone pointed out, that is normal.

My AMEX Platinum gets a $100.00 while on pending everytime I use it at Chevron.
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