Didn't qualify for the signup bonus, what should I do?

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astat78
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Didn't qualify for the signup bonus, what should I do?

Postby astat78 » Sat Feb 25, 2012 12:52 pm

Hi guys, I am sorry if this topic was covered before.

As title says I have a rewards points problem.

When I was joining amex (which was not thru this site) they said 10K for spending 500$ (or 1000$) in the first months. I spent couple thousands to make sure I get that promotional 10K . I switched all my spending to Amex to get more points. But I never got that promotional points. I did contact amex online about this. After couple of emails I found out that I was ineligible for that promotion. why ? I don't know. I am very disappointed. I am gonna start using my other card to get cash back.

I think they should put sign on their ad that not everybody is eligible for points.

Now I cant cancel my gold card cause it will hurt my credit score. I will wait one year and then cancel it I guess.

any thoughts on this ?


CC Deville
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Postby CC Deville » Sat Feb 25, 2012 4:53 pm

What reason(s) did they give you for being ineligible? Were you already an existing Amex cardholder? Was it an upgrade?

If you were a first time Amex cardholder and you still have your offer in writing, I would call the executive office to see if you can't get help from them.

You can cancel your Gold card at anytime. It really won't hurt your score as you will not be losing any credit limit (NPSL and therefore won't hurt debt to credit ratio) and the account history will report for 10 years.

jeffysdad
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Postby jeffysdad » Sat Feb 25, 2012 8:12 pm

A couple of years ago I signed up for a gold card and jumped through the hoops just to get the bonus points. When it came time for me to be awarded the points I had to fight for them. In the end Amex gave me the points and said they were doing it as "a courtesty." I did everything necessary to qualify for the points to the letter and they made it sound like they were doing me a favor by grudgingly holding up their end of the bargain.

You should follow up on the emails and call. If they can't come up with a legitimate reason for not awarding the points, they need to give them to you. If they don't, file a complaint with the Better Business Bureau.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.

astat78
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Postby astat78 » Sun Feb 26, 2012 12:56 am

CC Deville wrote:What reason(s) did they give you for being ineligible? Were you already an existing Amex cardholder? Was it an upgrade?

If you were a first time Amex cardholder and you still have your offer in writing, I would call the executive office to see if you can't get help from them.

You can cancel your Gold card at anytime. It really won't hurt your score as you will not be losing any credit limit (NPSL and therefore won't hurt debt to credit ratio) and the account history will report for 10 years.


They did not give me any reason. not eligible that's it.
I got gold card for the first time 4 -5 months ago.

I was even considering refer my girl friend to get additional points, since she wants a credit card, but now thats not gonna happen. I will refer her thru my discover (I will get 50 or 75 $) if i cant resolve this issue.
I think opening and closing accounts will hurt a little my credit score.

astat78
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Postby astat78 » Sun Feb 26, 2012 1:00 am

jeffysdad wrote:A couple of years ago I signed up for a gold card and jumped through the hoops just to get the bonus points. When it came time for me to be awarded the points I had to fight for them. In the end Amex gave me the points and said they were doing it as "a courtesty." I did everything necessary to qualify for the points to the letter and they made it sound like they were doing me a favor by grudgingly holding up their end of the bargain.

You should follow up on the emails and call. If they can't come up with a legitimate reason for not awarding the points, they need to give them to you. If they don't, file a complaint with the Better Business Bureau.



What did you say them to get points.
I kinda feel fooled about this, I joined specifically for rewards and they are not giving it now.
Should I call amex and talk to manager ? what should I say. I have no experience talking to customer services .

ooxs
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Postby ooxs » Sun Feb 26, 2012 8:55 am

If you are a new member, you will qualify and you need to make it clear that you are not looking for courtesy points but this can only be done by calling. I will say this; you will get an immediate response, if you post your experience and or complain on twitter.

astat78
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Postby astat78 » Mon Feb 27, 2012 12:12 pm

ooxs wrote:If you are a new member, you will qualify and you need to make it clear that you are not looking for courtesy points but this can only be done by calling. I will say this; you will get an immediate response, if you post your experience and or complain on twitter.


I opened twitter account couple days ago and tweeted this forum to American Express. Still waiting. Hope they will respond

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Pete838
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Postby Pete838 » Mon Feb 27, 2012 4:15 pm

Why must people keep repeating the myth that closing an account hurts their credit? Closing an OLD (read several years) account could impact your AAOA number, but closing a new account you don't intend to use should be so insignificant you won't even notice, and the off chance your score drops a point for a few weeks or months isn't worth the annual fee on the card. Stop worrying and obsessing over minutia.
Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same.
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ooxs
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Postby ooxs » Mon Feb 27, 2012 7:32 pm

True Pete.
About your Twit, i have been told by many that it was most successful, maybe they don't want the public to see negative postings. Try calling and make it clear that you will close that account. If you read some of my old posting, i did this before; i had to close my platinum account for the same reason. They end up sending me a targeted offer with 50,000 bonus miles after spending $1000, i applied and got the bonus three days after spending the minimum limit.

PETE is on point too, so don't worry about a thing. The funny thing is with Amex, if you close your account today and apply years from now, they will backdate that account opening date to your initial account.

You have nothing to lose, if it was me, they will award me 10K that i earned and then i will email them asking for 5K more waisting my time.

astat78
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Postby astat78 » Fri Mar 02, 2012 5:35 pm

Twitter didn't help much they suggested to contact customer care professionals.

I sent link to this thread by email them
Hope they will understand my situation better
Still waiting for positive outcome.
I will let forum know of any outcome
Thanks everyone. I really appreciate your help



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