- Posts: 2
- Joined: Tue Jan 10, 2012 4:00 pm
- Location: South Florida
Last summer, I upgraded my wife's AMEX Delta SkyMiles card to a SkyMiles Gold card, in response to an upgrade offer on the AMEX web site. The upgrade offer included 10,000 bonus SkyMiles (new cardmembers got more, either 25,000 or 30,000 miles).
A couple of months ago, I contacted AMEX Customer Service because the bonus miles hadn't shown up. They told me they had no record of that promotion in their database, and unless I could provide them with a promotion ID that they could research, they couldn't do anything for me. Of course, I wasn't anticipating this problem, so I didn't save a printout of the offer with the promotion ID. And now that the card has been upgraded, the promotion no longer appears on the AMEX site.
I've looked in this forum and elsewhere to try to find evidence of that original promotion, but so far I haven't come up with anything. Any suggestions? Meanwhile, I'm still trying work things out with Customer Service. Thanks!