Misposted/missing credit card payment?

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subloverr
 
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Location: Jubail, Saudi Arabia

Misposted/missing credit card payment?

Postby subloverr » Mon Jan 02, 2012 12:01 pm

Hello everyone:

I have made a payment to AMEX recently. The amount was missing/misposted, and AMEX said they will start investigation.

Did it ever happen to anyone? How is it possible to mispost a credit card payment? :mad:


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Pete838
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Location: Florida

Postby Pete838 » Wed Jan 04, 2012 10:31 pm

It happened to me once with a Capital One car payment. Despite showing them my bank statements with their name in the debits column they still wouldn't relent. Unless you mailed them cash in a brown envelope there is a paper trail, and if you persist it will eventually work out. In the mean time I would make an extra payment in good faith.
Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same.
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NYC_Dweller
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Postby NYC_Dweller » Fri Jan 06, 2012 10:29 am

subloverr wrote:Hello everyone:

I have made a payment to AMEX recently. The amount was missing/misposted, and AMEX said they will start investigation.

Did it ever happen to anyone? How is it possible to mispost a credit card payment? :mad:


how did you make the payment? i been using "bill pay" with my bank for the past 8 years and i never came across this situation. IMO writing, cutting and mailing checks the traditional way may involve more human errors (misplace by post office and sorters, incorrect data entry).

subloverr
 
Posts: 2
Joined: Mon Jan 02, 2012 11:38 am
Location: Jubail, Saudi Arabia

Postby subloverr » Fri Jan 06, 2012 2:27 pm

I paid via "wire transfer" since I am located in Saudi Arabia now. I have made many payment to AMEX, however, the have misposted the last two payments.

I am really getting nervous of their mistakes. I made many wire transfers to different places, and mitakes ONLY happened with AMEX! :mad:



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