I ordered an American Express Campus Edition a few days ago. It is one of their prepaid cards and interestingly the only one that can be ordered by Non-US citizens, accepting a passport number as identification instead of a Social Security Number.
Today I have received an email stating that my order could not be completed for "undefined" reasons. I called customer relations but that did not help resolving the problem.
Maybe someone could help me understand what exactly is going on here:
I am a foreign student (from Germany) in the United States, holding F1-student-visa, and therefore cannot obtain a Social Security Number. Even more so, I was positively surprised when realizing that I could still apply for the Campus Edition card, since the application requires EITHER Social Security Number OR Passport Number (for Non-US-citizens). This is the link to the online application form:https://www279.americanexpress.com/BNPCWeb/gpcOrder.do?request_type=orderProduct&promotion=BAN&program=BANWEB&selleracctnbr=US001-USBAN&cc=US&producttypecd=BN
Since I have received the UNDEFINED email saying that my order could not be completed, I inquired for further information and called a Customer Service representative who simply told me that I needed to provide a Social Security Number. I must say that this information is rather irritating, given the fact that it is not a requirement in the actual online application form.
Furthermore I was then forwarded to an American Express Prepaid Card representative with the perspective of ordering a regular prepaid card since this would not require a Social Security Number. Again I was startled to find out from the Prepaid Card representative that this information is not correct. She once again wanted to transfer my call back to the Campus Edition, repeatedly stating that I would not need to have a Social Security Number for that particular card - which I know now, seems not to be true either.
I must say that the expertise of the Costumer Service representatives was not satisfactory and that it is highly irritating that they are only providing misleading information.
Is there anything you can recommend that I could do on this behalf?
I appreciate your help!