derekivey wrote: I have to submit a written request to the dealer where it was purchased.
You need to prove service of the letter. Simple. Registered letter with return receipt, and save a copy of the letter. You may be able to resolve without a chargeback. Instead of calling why not just pay them a visit? It is way too easy to put somebody off if they are calling on the phone. Not so easy when you are standing outside the general manager's office.
If you do need to chargeback, though, AMEX is awesome; at least on the consumer side.
Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same.