Amex Defective Merchandise Dispute: Unpleasant Experience

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2 posts
NY Consumer
Posts: 1
Joined: Fri Sep 30, 2011 5:29 pm
Location: New York

Amex Defective Merchandise Dispute: Unpleasant Experience

Postby NY Consumer » Fri Sep 30, 2011 5:39 pm

I received a shade in the wrong color. Merchant refused to re-do, and I filed a defective merchandise dispute (American Express Blue Cash). Amex refunded the balance ($684) but have refused to refund the deposit to have the shade made ($500)! I re-disputed, sent in a photograph, letter from merchant, letter to Amex, etc., but they still stonewalled. This is new in my experience with American Express. Needless to say, I am very disappointed, and also wanted to alert cardholders that Amex may be changing their purchase protection policies.

Centurion Member
Centurion Member
Posts: 875
Joined: Thu Apr 30, 2009 2:32 pm
Location: Texas

Postby jeffysdad » Sat Oct 01, 2011 10:55 am

Is it possible that they've failed to understand that the deposit is in addition to -- not a portion of -- the $684.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.

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