Money card wrote:You only pay if you buy something (this is how it works on my capitol1 visa card) however you have the Delta Reserve. Let's say for example you are coming to New York for a week on business. 1 night the Blackhawks are playing the Rangers so you call the concierge and ask them for help buying tickets. You should only be charged for the tickets and no premium. Now as you asked, if the game is sold out or if they are getting you a room at a Marriott and the rooms are all booked, but they are going to get you a room, is there some kind of charge? I don't know you will have to ask them on that one.
I've used the AMEX platinum concierge for exactly this, or at least I've tried. I was looking for NFL tickets for a game that wasn't even close to sold out. I found tickets online through the NFL ticket exchange for good seats on the 50. I thought I'd give AMEX a chance though. The concierge was very helpful but could only find tickets on ticketmaster, which were not nearly as good. So, I ended up going with the ones I found separately. I wasn't unhappy with the experience, but I would not say that the concierges can do much more than you can do on your own. Their biggest advantage is the convenience. And, no, they don't charge you an extra fee or premium in most cases.