ivotedale wrote:Congrats on getting the Zync as your first card- most people here find that a tough goal to reach w/ no credit history.
Otherwise, they told you could upgrade before you applied...but then a year later, told you they can't? What were the reasons that you can't upgrade? That sound like a bait and switch deal or similar- too bad you can't get the name of the associate(s) who helped you in regards to that question, ha.
I'm considering the Zync myself...but if for whatever reason I'll need to upgrade down the road and I can't; that'll be bad news. Best of luck resolving the issue otherwise.
Yes it is definitely wrong, but I sense there isn't much I can do at this point. The sales representatives just want to get new accounts and seem to disregard the rules even when asked about them. Then, Customer Service is not willing to budge based only on what I was told by a sales rep.
Well, at first when I called to upgrade I was told that the Zync card cannot be upgraded because of a federal regulation which says AmEx cannot upgrade a customer to a higher-annual-fee card until they have had it for at least 13 months. My suggestion was to waive the annual fee for the new card, and therefore staying within the guidelines. I was told that a supervisor would work on my case, and he would call me back. After two weeks with no reply, I called for an update. They claimed he tried to reach me (at what I confirmed to be the right number) twice with no reply. Anyway, I will call him back the next business day (tomorrow). In the meantime I spoke to another supervisor who said who told me something new... that the Zync card cannot be upgraded no matter how long I have it.
If earning miles is important to you, I would definitely stay away from the Zync card, or any Membership Rewards Express card. Go for a full Membership Rewards card. If you want to transfer to United/Continental, skip AmEx altogether and go for a OnePass or MileagePlus card.