Hotel Upgrades with Amex Platinum Card?

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Hotel Upgrades with Amex Platinum Card?

Postby wwallen7 » Wed Jun 01, 2011 8:49 am

I'm considering upgrading to the Amex Platinum card. According to their website - and a friend who has one - as a Platinum card holder, you get complementary hotel room upgrades when available. Does this only apply to the "Fine Hotels & Resorts" or does it apply to virtually any hotel? For example, if I take a trip to the Washington DC area, would I only get a room upgrade if I were staying at the Mandarin Oriental or Ritz-Carlton (or something comparable), or could I conceivably get an upgrade if I stayed at a more modestly priced hotel, like a Hilton? At first glance, that seems like a great deal, but if it only applies to those high-end hotels, which I don't typically stay in, this card might not be ideal for me.

Any ideas? Can anyone with direct experience answer?


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Postby Mogul of Pineapples » Mon Jun 13, 2011 8:14 pm

This review for the AmEx Platinum Card talks about the Fine Hotels and Resorts program. Currently there are around 700 properties in the program, namely higher end hotels. The Hilton still is a higher end hotel and I would bet there's a good chance they might participate but double check on that.
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Postby PlatinumAMEX94 » Mon Jan 02, 2012 2:10 am

It only applies to five star hotels. A Hilton may not be part of the program. I stayed at Trump and they were not a part of it. Ritz Carlton is and you automatically ge upgraded without asking.
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Postby DoingHomework » Tue Jan 03, 2012 3:41 pm

It's not necessarily just 5-star hotels. Strictly speaking the complimentary upgrade is for the FHR places, most of which are very high end but not always as expensive as you might think. I stayed in FHR places 3 time in 2011 and each time the price was comparable to a Marriott or Hilton in the same city. Also, with platinum you get elite status at starwood hotels so that will get you an upgrade often too.

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it helps ;)

Postby tigerhunt2011 » Wed Jan 04, 2012 7:36 pm

I have a lot of experience using my Business Platinum card at resorts. If you book though American Express Fine Hotels & Resorts, you are guaranteed the opportunity of an upgrade if it is available upon check in, along with daily breakfast for 2, a late check out, and an elective property amenity. For example, Bellagio in Las Vegas offered a $100 Spa Credit/$85 restaurant credit (in the form of a voucher).

Now being a Business Platinum Cardmember, I have booked hotels through American Express Travel (not Fine Hotels & Resorts) as well as through hotels directly and sources like Jetsetter and SniqueAway. My favorite line to use at check-in is "are you able to offer any additional amenities for AMEX Platinum Members?". Sometimes this will yield something, sometimes not. I booked a heavily discounted room at Loews Ventana Canyon in Tucson, AZ using SniqueAway, and used that line at check in, and was granted complimentary internet and a waive of the rollaway bed fee. Not much, but it was something because I mentioned AMEX Platinum. This also came in handy with JW Marriott at their Desert Ridge property. The check-in agent granted complimentary spa pool & facility access to all three members of my family, which would've normally been $30/person per day.

So the cut & dry tested answer is, no guaranteed upgrade unless you book with FHR, but mentioning (or showing) you're AMEX Platinum can bring nice things.
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