Do you think Amex website is tacky...

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jeffysdad
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Do you think Amex website is tacky...

Postby jeffysdad » Sat Feb 05, 2011 8:46 am

I noticed today that the home/login page for Amex runs a third-party ad on the right side. These are not ads for Amex products or services or for offers related to Amex rewards points. They're just ads. The last one I saw was for Coach, the leather goods manufacturer, and then another for employment site The Ladders. Just because these two entities might be of interest to the affluent does not mean the ads are appropriate for a website where one goes to manage his finances, not shop.

After you log in to your account home page, the bottom of the page has ads, too. These are for offers associated with Amex rewards, etc., 1-800 Flowers, for instance. But still, I really would rather not be sold to when I'm managing my account. Chase, Discover and FIA Card Services don't do this. Their rewards partners' ads seem to be mostly/exclusively segregated on the rewards pages of their respective websites.

And as long as I'm complaining, I find the Amex website to be busy and poorly organized compared to the websites of Chase, Discover and FIA Card Services. It takes longer with Amex to find the information I'm looking for and it's more difficult to change account settings, website preferences.

One hears sooo much about the premium service and experience offered by Amex -- especially from Amex itself -- that I would think they would have a classier, more streamlined and useful website.

If the website was more inviting, I might use the card more; If I used the card more, I would become accustomed to the website and probably not mind it so much. Chicken and egg.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.


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Elliot Castro
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Postby Elliot Castro » Sat Feb 05, 2011 11:40 pm

I never noticed that. Seems more likely you got hijacked by a Phishing site. There are tones of them around for Amex & Amazon, etc.

The only thing that bothers me about Amex's site now is that they pulled back their Titanium Cashback card, which was the only Amex card I felt had any value in things for me. The Gold card is practically useless to me, especially since they want to charge an annual fee on something that is really only useful in Central America.

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Elliot Castro
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Postby Elliot Castro » Sun Feb 06, 2011 3:27 am

Actually, I see what is going on now. Some genius of a web-developer has tampered with the original site, and now it's re-routing me to the Canadian front-end version instead. Who's brainiac idea was it to do this?

I can't even get to the American version if my life depended on it.

websteth
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Postby websteth » Sun Feb 06, 2011 8:22 am

I've never seen the ads on the front page. I have seen the ones on the my account page but, they are ones for places to earn extra Membership Rewards points.
American Express: Platinum, Zync, Platinum Delta SkyMiles, Blue, Starwood Preferred Guest
Barclaycard US: iTunes Reward Visa, US Airways Premier World MasterCard
Chase: Sapphire Preferred Visa Signature, Freedom Visa
Citi Bank: Hilton HHonors Visa Signature, AAdvantage Platinum Select World Elite MasterCard
Bank of America Virgin Atlantic World Elite MasterCard
Discover: Discover it
Other:Macy's Star Rewards, Target REDCard

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Mogul of Pineapples
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Postby Mogul of Pineapples » Sun Feb 06, 2011 8:40 pm

The site was re-directing? I missed this. Was it happening during late night hours, maybe during maintenance?

I haven't seen the 3rd party ads on my account that I can remember but what I greatly dislike is the heavy use of animated graphics. I am running a fairly high end desktop that is less than a year old with a bare minimal amount of software and files on it, yet my browser will occasionally freeze on the Amex website. I would rather have a simple interface than all the moving graphics and drop down menus that are an overload.
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

Current Cards:
American Express: Blue Cash, Simply Cash Bank of America: WorldPoints Platinum Plus Chase: Amazon, British Airways, Cash Plus Rewards, Freedom, Ink Cash Citi: Thank You Premier, Dividend Platinum Select Discover: More
Primary Everyday Card: American Express Blue Cash
Primary Travel Card: Chase Sapphire Preferred

DoingHomework
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Postby DoingHomework » Mon Feb 07, 2011 1:27 pm

jeffysdad wrote:If the website was more inviting, I might use the card more; If I used the card more, I would become accustomed to the website and probably not mind it so much. Chicken and egg.


Really? Do you really think that is true? Would you really use your card more just because they have a great web site?

Because I doubt you would. And that means that the quality of the website has no influence on how much you spend, which is their bottom line.

I agree with you that the site is tacky and sometime slow because of all the glitzy stuff they try to put on there. But I would not spend more if they made a really cool site. Basically, they can get away with a crappy site.

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Pete838
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Postby Pete838 » Thu Feb 10, 2011 10:08 am

I use AdBlock Plus in my Chrome browser and Firefox. I never see the ads anywhere, and if I do I 'tell' ABP where the ad is and it gets deleted.
Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same.
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