- Platinum Member
- Posts: 50
- Joined: Thu Sep 09, 2010 2:11 am
- Location: Earth
I recently got the Gold Premier and outsourced is the *only* people I've talked to thus far. In addition to that, there is a loud beeping noise that occurs regularly every 30 seconds, does anyone else hear that?
So far, I am *not* at all impressed with the customer service. I have yet to figure out a benefit they offer that Visa Signature or Google does not already offer, so why should I pay $175 for the privilege of using the equivalent of a debit card when the other two are free? For some reason, I thought they could do extra special things, but I guess that is for Platinum and above, but then why have the other cards? For example, I had bought an airplane ticket with my Amex, and they were useless in helping me get out of the debacle of this recent snow storm. They could only dispute the charge to the airline or provide insurance in case I die (not useful to me as long as I am alive).
Well, I have the card for free for one year, along with 50,000 bonus miles (or two round trip tickets), which was why I got it in the first place. They have 3 more quarters to convince me of the utility of their card at the price they are charging.
Discover (another recent acquisition) has impressed me more as they make it a point to show that you are talking to someone based in the United States (as well as the truly unique feature of cash-back at virtually every grocery store charged at purchase rate, or otherwise 0% if you pay off your bill each month).
I don't have a problem with talking to foreigners as long as we understand each other as well as in cases where they need a backup due to high volume. But talking to outsourced implies the company is being to as cheap as possible when providing you service, which is unacceptable especially if you are paying a hefty annual fee.