- Centurion Member
- Posts: 4047
- Joined: Thu May 08, 2014 7:42 pm
- Location: United States
How much did you spend on it? Retention offers are for people who spend a few tens of thousands (and lighter spenders who sometimes get lucky). They don't just waive annual fees for anyone who asks.
I agree PRG customer service isn't great, but I've never been totally unable to speak to a person. Is there no longer an option to say "Representative"? Or you just didn't want to wait a few minutes?
If you used your 2015 and 2016 credits, that's $200 (essentially a second year's AF waived).
There's nothing wrong with being strategically greedy (getting a bonus, getting statement credits, then closing to dodge an AF) but don't get all DYKWIA about it.
Very useful: SchwabPlat, CSP, IHG, Costco (was AA Plat), Freedom, SPG
Somewhat useful: Discover, ED (was EDP), BCE, Hyatt, Arrival
May close or PC: Prestige, BrooksBros
Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech