Rant: Amex's Cruelty - NYC RW

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CarefulBuilder14
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Rant: Amex's Cruelty - NYC RW

Postby CarefulBuilder14 » Wed Aug 12, 2015 11:06 pm

Amex and I do not have a good history when it comes to NYC Restaurant Week.

February 2015:

I was about to go into NYC. My schedule was a bit flexible, Restaurant Week was going on, and I intended to participate for 2-3 meals and use my CSP. I was working on CSP minimum spend at the time, but would have easily hit the $4k spend without the meals. Restaurant Week had already been going on for a few weeks at this time.

Just as I was about to go, I got an email from Amex that if I enrolled my cards, I could get $5 off each meal. So I followed the email link - and was told the offer was already fully subscribed. So I don't save the $5/meal and buy my program-eligible meals with CSP. I also used Freedom for 5.5% at Starbucks.

July 2015:

I had two trips into the city. Before the trips, I called Amex and asked if the promo was going on again for the current NYC Restaurant Week. I told the CSR how it bothered me that I couldn't participate last time, and didn't want to be left out again. I said it was an irritating practice to email an offer to a customer when the customer can't actually sign up for it. I asked if there was a similar $5 off promotion going on, and if there was any way at all I could sign up. The CSR just told me that the marketing department determined who was eligible for that. So I paid for the meals with my CSP.

Early August 12, 2015:
Restaurant Week ends in less than 72 hours. I'm not in, and not going into, NYC.

The Amex welcome screen invites me to enroll my cards.

*A point of clarity - each "Restaurant Week" is actually 3-4 weeks long.*

**And if there is a reliable, non-invitation, open-to-all-cards way to sign up for this in the future, please let me know!**
Love: IHG, Platinum, Sallie Mae, AA Plat, CSP
Like: Discover, ED, BCE, Hyatt, Arrival, Freedom
Might drop: BrooksBros, Prestige (Costco PC?)
Might add: Proper business card, CSR, Ritz, Delta Gold
Letting new accounts cool off since May
Really not sure what I'll add next or when


Whatamuji
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Re: Rant: Amex's Cruelty - NYC RW

Postby Whatamuji » Thu Aug 13, 2015 12:15 pm

I've got a complaint about how AMEX does their AMEX deals. I'm not a huge fan of the fine print that says you'll receive you're cashback 90 days after the promotion has ended. What sense does that make?
Kohls: $300, Discover IT: $1.8k, Capital One Quicksilver: $2k, Amazon Store Card: $2.2k, BoA Cash Rewards: 1k, Chase Freedom: 3.2k, AMEX HHonors 3k

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CarefulBuilder14
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Re: Rant: Amex's Cruelty - NYC RW

Postby CarefulBuilder14 » Thu Aug 13, 2015 2:48 pm

Whatamuji wrote:I've got a complaint about how AMEX does their AMEX deals. I'm not a huge fan of the fine print that says you'll receive you're cashback 90 days after the promotion has ended. What sense does that make?

I don't think I've had to wait more than 4 days after a transaction posts. Perhaps some very unusual offer with a complicated billing process might take 90 days. I get emails when I use a card for a transaction that qualifies for an offer, even when the transaction is still pending.

My objections are more focused on the offer eligibility circus.

*Since Amex MR points take a long time to post, I could see offers for extra MRs needing a long time to post.*
Last edited by CarefulBuilder14 on Thu Aug 13, 2015 3:33 pm, edited 1 time in total.
Love: IHG, Platinum, Sallie Mae, AA Plat, CSP
Like: Discover, ED, BCE, Hyatt, Arrival, Freedom
Might drop: BrooksBros, Prestige (Costco PC?)
Might add: Proper business card, CSR, Ritz, Delta Gold
Letting new accounts cool off since May
Really not sure what I'll add next or when

Whatamuji
Centurion Member
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Posts: 277
Joined: Wed May 27, 2015 10:08 pm
Location: Houston, TX

Re: Rant: Amex's Cruelty - NYC RW

Postby Whatamuji » Thu Aug 13, 2015 3:15 pm

Yeah that's dumb how there's eligibility requirements.
Kohls: $300, Discover IT: $1.8k, Capital One Quicksilver: $2k, Amazon Store Card: $2.2k, BoA Cash Rewards: 1k, Chase Freedom: 3.2k, AMEX HHonors 3k

Whatamuji
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Posts: 277
Joined: Wed May 27, 2015 10:08 pm
Location: Houston, TX

Re: Rant: Amex's Cruelty - NYC RW

Postby Whatamuji » Sat Aug 15, 2015 2:00 am

[quote="CarefulBuilder14"]I don't think I've had to wait more than 4 days after a transaction posts. Perhaps some very unusual offer with a complicated billing process might take 90 days. I get emails when I use a card for a transaction that qualifies for an offer, even when the transaction is still pending.

It looks like you were right. The credit posted today.
Kohls: $300, Discover IT: $1.8k, Capital One Quicksilver: $2k, Amazon Store Card: $2.2k, BoA Cash Rewards: 1k, Chase Freedom: 3.2k, AMEX HHonors 3k



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