Centurion Concierge with Platinum Card???

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corys401
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Centurion Concierge with Platinum Card???

Postby corys401 » Thu Jul 30, 2015 8:39 pm

Hey All,

I hold a Platinum card... Sent a request to Platinum concierge and had my request responded to by a Centurion Concierge...

The e-mail's were headed by "The Centurion Concierge" and some of the documents had pictures of the Centurion card all over it...

Ever happen to anyone?


rockyrock
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Re: Centurion Concierge with Platinum Card???

Postby rockyrock » Fri Jul 31, 2015 6:55 am

It's the same service and I think it pisses off the Centurion cardholders...
American Express (2005): Green & Blue Cash Everyday
Chase: Freedom & UA Club USAA: Signature Visa & American Express
Discover it Bank of Hawaii Hawaiian Airlines WEMC Synchrony Sam's MC
Navy FCU Platinum Visa Citi Double Cash & AT&T Access MC

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CarefulBuilder14
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Re: Centurion Concierge with Platinum Card???

Postby CarefulBuilder14 » Fri Jul 31, 2015 10:53 am

Are Platinum customers generally treated the same, regardless of spending? Or would someone spending $100k on Platinum get transferred to the better people vs. someone spending $2k and mostly using it for perks?
Keeping indefinitely: IHG, SchwabPlat, CSP, Discover, Freedom, ED, BCE, Hyatt
May close or PC: Prestige, Arrival, BrooksBros
AA Platinum converting into Costco

Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech
Letting new accounts cool off since May

corys401
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Re: Centurion Concierge with Platinum Card???

Postby corys401 » Fri Jul 31, 2015 12:41 pm

CarefulBuilder14 wrote:Are Platinum customers generally treated the same, regardless of spending? Or would someone spending $100k on Platinum get transferred to the better people vs. someone spending $2k and mostly using it for perks?



I can tell you... I do not spend ANYWHERE close to 100,000K a year. Haha

rockyrock
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Re: Centurion Concierge with Platinum Card???

Postby rockyrock » Mon Aug 03, 2015 8:31 am

I had a Platinum card for 8 years and I noticed the customer service was better during normal business hours but after hours it was no better than any other Amex card. I think my highest spend years was in the neighborhood of $35k and I noticed no different than the year I spent less than $1k on it. So if there is, the threshold is higher than I reached. I would argue if you ran $100k through your card a year, you would be in a position to demand better service.
American Express (2005): Green & Blue Cash Everyday
Chase: Freedom & UA Club USAA: Signature Visa & American Express
Discover it Bank of Hawaii Hawaiian Airlines WEMC Synchrony Sam's MC
Navy FCU Platinum Visa Citi Double Cash & AT&T Access MC



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