MB131174 wrote:To me, it seems all AmEx can do these days is dig their hole deeper. Their customer service is a joke, their new card offerings are laughable and their affection for FR is borderline psychotic. Not to mention they are losing two big name cobranding partners. They are turning themselves into the BlackBerry and AOL of credit cards. (BB and AOL were once the powerhouse companies in their respective fields of business, now look at them both.)
MemberSince99 wrote:BUT I will say this - Amex, you really should not be sending out letters like that. They do you NO good - when you don't come through with the promised points (because they aren't really earned anyway) it just isn't going to make your customers think more highly of you. They'll just think you are as big of idiots as your offshore support team is and that the brand and company as a whole is really going to hell.
They'll just think you are as big of idiots as your offshore support team is and that the brand and company as a whole is really going to hell.
I'll just think you are as big of idiots as your offshore support team is and that the brand and company as a whole is really going to hell.
darkguy2 wrote: They even sent me a offer for the BCE card, I laughed when I saw it since my SM card gives me better benefits on their two big categories.
MemberSince99 wrote:Ok, if you could provide me with some concrete examples of OTHER people (remember, we cannot simply base this on our OWN feelings) who actually enjoy getting letters like this, then please feel free to pass that info on to Amex and ask them to send them the same letter.
I mean what a ridiculous argument. That's like saying I'm not speaking for ALL of us if I say that it sucks to get kicked in the nuts. Ok, can you think of anyone who ENJOYS getting kicked in the balls? There probably are a couple of freaks out there who do, but it's pretty safe to say most people wouldn't enjoy it.
If you are one of those people who enjoys getting fake point award letters by all means, go right ahead and ask Amex to send you one. Or just make one in Word or something, if it makes you feel better. Or maybe if you're lucky they'll send you one and you'll have one too. You won't get the points, but then maybe you don't really care about that.
I wish that just once, just once, I could read something of substance in your posts. Granted not all of mine are the deepest - I do express opinions and not everyone is going to agree with them (as you usually do not obviously). But I'd LOVE to see you actually put out a meaningful, well thought out, USEFUL post. You're just really a step above the "Congrats +1" category. Anyone and I mean anyone can sit there and say "Your single expreience is not the same experience that all of humanity that ever existed had" and "there is more to credit than your score". Really, who would have ever guessed. Feel free to prove me wrong and make a meaningful contribution in your posts - and "your opinion is not the opinion of everyone alive, dead or yet to live" isn't that in my opinion, but again there are people who are dead who would disagree with me. Maybe they died of boredom reading your posts.