Can I change my bonus with Amex?

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lobbythis
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Can I change my bonus with Amex?

Postby lobbythis » Sun May 10, 2015 11:40 am

I guess I have horrible luck. When I applied for Chase Freedom, the bonus went from $100 to $200 just 2 weeks later. Chase changed it for me no problem through secured messages.

Now, I get the Amex PRG and literally 7 days after I apply, I go back to see the bonus went from $2K/25,000 points to $1K/50,000 points!

I spoke through chat and they say there is nothing they can do. Does anyone have any experience getting a bonus changed with Amex? That is a huge difference in bonus and just feels like a nice shot in the d*ck. I will spend the $2K regardless, but double the points with a prime lender like Amex is not something to brush off.


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Vattené
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Re: Can I change my bonus with Amex?

Postby Vattené » Tue May 12, 2015 2:22 pm

I went through the same thing with the ED. The standard offer was sweetened less than a week after I applied. I called and was given a flat-out no. I'd also think they would be more flexible with brand new customers. Maybe it had more to do with the CSR I got than their formal policy, but that was the answer I was given.
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lobbythis
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Re: Can I change my bonus with Amex?

Postby lobbythis » Tue May 12, 2015 3:15 pm

I will try one more time with another rep, but I was pretty surprised they acted the same way. No leniency and offered no help at all.

takeshi
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Re: Can I change my bonus with Amex?

Postby takeshi » Wed May 13, 2015 8:54 am

IIRC a number of people seem to find that they're not willing to match offers like Chase.

lobbythis wrote:I will try one more time with another rep, but I was pretty surprised they acted the same way. No leniency and offered no help at all.

I'm not surprised given what I stated above. Seems in line with the trend.

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lobbythis
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Re: Can I change my bonus with Amex?

Postby lobbythis » Wed May 13, 2015 1:58 pm

Maybe it's a case where Amex knows they are the top dog and they don't have to be as competitive with situations like this. It builds an exclusivity and probably makes people more anxious to look out for their best offers.

Oh well. Spending bonus already met.

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CarefulBuilder14
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Re: Can I change my bonus with Amex?

Postby CarefulBuilder14 » Wed May 13, 2015 2:11 pm

Maybe Amex's number crunchers have concluded that the customers who are heavily focused on getting great signup bonuses often move on to other cards and aren't very profitable in the long run.

If a customer's loyalty can't be bought with 25000 MRs, why should they bother to check if 50000 MRs will be enough?
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Re: Can I change my bonus with Amex?

Postby benhollberg » Fri May 15, 2015 10:19 pm

I had something similar happen. A few years when I applied for the business Gold Card I applied with the 50k offer. The very next day I received a targeted offer for 75k MR points. I called to try to get it switched and they said no way. They said the only way I could get the higher offer is applying for the card again with that offer.
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lobbythis
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Re: Can I change my bonus with Amex?

Postby lobbythis » Sat May 16, 2015 2:04 am

benhollberg wrote:I had something similar happen. A few years when I applied for the business Gold Card I applied with the 50k offer. The very next day I received a targeted offer for 75k MR points. I called to try to get it switched and they said no way. They said the only way I could get the higher offer is applying for the card again with that offer.


Wow, that's even worse than my situation. Sorry to hear that. Just a sh*tty lesson to learn with Amex.

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Re: Can I change my bonus with Amex?

Postby Vermonster » Sat May 16, 2015 8:38 am

I'm pretty sure Murphy's Law says something about no matter how long you wait a better offer will come tomorrow.
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