amex007 wrote:amex Platinum outsources its concierge service to India? I dunno, i havent heard of anyone else having a problem like that..
but then again i dont have a plat so dont know.
I had a Gold before I upgraded to Platinum, and yes, I got India when I called customer service for the Gold card. More than once. I haven't called since I got Platinum so they may be all US. All I can say is for 450 a year it ought to be. But then I thought that for 125 a year Gold should be too, since a lot of companies give you all US support with no annual fee at all (Discover, US Bank, FNBO, etc).