How to retrieve information about a canceled card ... specifically the cid, cvv

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maxjammer
 
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How to retrieve information about a canceled card ... specifically the cid, cvv

Postby maxjammer » Tue Apr 07, 2015 10:31 pm

Over a year ago, American Express swapped out my "old" Platinum Card for a new one, and the new one contains a new card number and a new 4-digit CID code. I don't remember the old CID code of the former Platinum card and now I need it. I have been on hold for over one hour waiting for a "Platinum Concierge", and all I want is the old CID.
At this point, I want to hang up and find the information myself, by logging into my American Express account. Any suggestions? Does anyone know how to retrieve "information on your old/obsolete/canceled cards" through their American Express account online?

Thanks!

Max


travisrauh
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Postby travisrauh » Wed Apr 08, 2015 1:27 pm

Sorry but it's not possible as those numbers are invalid/overwritten by your new numbers. That's also not something concierge would help you with, but customer service. If you can tell customer service exactly what you needed those numbers for they may be able to possibly find another option to resolve the issue requiring you to have those details.
I am an employee of American Express. All posts are those of my own and do not reflect the actions or opinions of AXP. While all efforts are made to ensure accuracy in my posts, for official statements or responses, please consult with @AskAmex on Twitter or dial the number on the back of your card.

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lobbythis
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Postby lobbythis » Wed Apr 08, 2015 3:31 pm

Why would you need this?

CC Deville
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Postby CC Deville » Wed Apr 08, 2015 7:59 pm

lobbythis wrote:Why would you need this?


+ 1

Am I the only one that keeps expired cards? I have cards from the late 90's still-locked in a safe, of course.

SteveT
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Postby SteveT » Mon Apr 20, 2015 7:54 pm

You arent the only one that keeps expired cards

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lobbythis
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Postby lobbythis » Mon Apr 20, 2015 8:12 pm

Whattaya know...another n00b with a sketchy question who never came back. Sorry we couldn't help you with your scam.

popamode72
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Postby popamode72 » Mon Apr 20, 2015 8:14 pm

The true loons of the board just come and go randomly and never return. They won't be missed.
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