Closed my AmEx cards

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
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luvbullmarkets
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Postby luvbullmarkets » Mon Mar 16, 2015 9:13 pm

Amex phone customer service is pretty poor. Whenever I call there is clearly a South Asian on the other end sounding robotic and scripted. On Saturday night I called trying to get my new Everyday card linked to my existing Green card online profile. I had to repeat myself a few times before the CSR could comprehend my request. The request was not even fulfilled due to her "computer freezing." The CSR then placed me back on hold and the call disconnected.

The online chat on the other hand was very helpful. They completed my request without any hiccups.

I don't know how Amex keeps raking #1 on JD Power.
Amex EveryDay, Amex BCE , Barclaycard Arrival+ WEMC, CSP Visa Signature, Discover it, Wells Fargo Propel 365 Amex

"Attack this day with a level of enthusiasm unknown to mankind." - Jack Harbaugh


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CarefulBuilder14
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Postby CarefulBuilder14 » Mon Mar 16, 2015 9:19 pm

luvbullmarkets wrote:I don't know how Amex keeps raking #1 on JD Power.


Backdating.
Wallet: Prestige CSP SchwabPlat Freedom It Hyatt SallieMae AAPlat
SD: Arrival BrooksBros BCE ED IHG
Letting new accounts cool off since May
Really not sure what I'll add next or when

luvbullmarkets
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Postby luvbullmarkets » Mon Mar 16, 2015 9:24 pm

CarefulBuilder14 wrote:Backdating.


Haha funny.
Amex EveryDay, Amex BCE , Barclaycard Arrival+ WEMC, CSP Visa Signature, Discover it, Wells Fargo Propel 365 Amex

"Attack this day with a level of enthusiasm unknown to mankind." - Jack Harbaugh

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PlyrStar93
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Postby PlyrStar93 » Mon Mar 16, 2015 9:31 pm

luvbullmarkets wrote:On Saturday night I called trying to get my new Everyday card linked to my existing Green card online profile.

Supposedly just go to Profile->Card Management, choose Register a New Card and that should be it.
Is there something that prevents you from linking the new card through this way?

Amex phone customer service is pretty poor. Whenever I call there is clearly a South Asian on the other end sounding robotic and scripted.

Even calling on the Green card customer service will connect you to an outsourced call center?


My experience with them regarding clearing a fraud alert somehow got ugly. My card was denied at the POS and an immediate phone call followed up. I was expecting a human on the other end, but that actually was automated message and wouldn't connect me to a human (there was no option, and the auto message was extremely long). Meanwhile, I received an email alert but it won't let me clear the alert by clicking on "yes" in the email; even logging in to their (mobile) site won't help.

So I ended up calling the fraud department and waited the automated system for instructions as well as a lot of key pressing. Then, waited 4 minutes on hold, nobody picked up, and it automatically hung me up. I had to call another time to get connected to a human.

The entire fraud alert took me almost 20 minutes to get cleared.
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luvbullmarkets
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Postby luvbullmarkets » Mon Mar 16, 2015 9:53 pm

PlyrStar93 wrote:Supposedly just go to Profile->Card Management, choose Register a New Card and that should be it.
Is there something that prevents you from linking the new card through this way?


I attempted this process but there was an error message stating: "We're sorry. This Card cannot be added to your existing account. You'll need to create a new account by completing the fields below. It should only take a moment."

The online chat CSR guided my through this process. I then had to answer three security questions to complete linking.

Even calling on the Green card customer service will connect you to an outsourced call center?

My experience with them regarding clearing a fraud alert somehow got ugly. My card was denied at the POS and an immediate phone call followed up. I was expecting a human on the other end, but that actually was automated message and wouldn't connect me to a human (there was no option, and the auto message was extremely long). Meanwhile, I received an email alert but it won't let me clear the alert by clicking on "yes" in the email; even logging in to their (mobile) site won't help.

So I ended up calling the fraud department and waited the automated system for instructions as well as a lot of key pressing. Then, waited 4 minutes on hold, nobody picked up, and it automatically hung me up. I had to call another time to get connected to a human.

The entire fraud alert took me almost 20 minutes to get cleared.


I had a similar experience back in November '13 after making numerous purchases from high-end boutiques in Union Square San Francisco. Not a very fun experience while waiting at the Channel store. This call was made on a Sunday afternoon so it was obvious an overseas call center would answer.
Amex EveryDay, Amex BCE , Barclaycard Arrival+ WEMC, CSP Visa Signature, Discover it, Wells Fargo Propel 365 Amex

"Attack this day with a level of enthusiasm unknown to mankind." - Jack Harbaugh

popamode72
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Postby popamode72 » Mon Mar 16, 2015 10:38 pm

luvbullmarkets wrote:Amex phone customer service is pretty poor. Whenever I call there is clearly a South Asian on the other end sounding robotic and scripted. On Saturday night I called trying to get my new Everyday card linked to my existing Green card online profile. I had to repeat myself a few times before the CSR could comprehend my request. The request was not even fulfilled due to her "computer freezing." The CSR then placed me back on hold and the call disconnected.

The online chat on the other hand was very helpful. They completed my request without any hiccups.

I don't know how Amex keeps raking #1 on JD Power.


I wonder why they've let their standards drop so much like that. Online CS is usually decent though.
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takeshi
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Postby takeshi » Tue Mar 17, 2015 8:41 am

lobbythis wrote:OP...now emulating Member? Hmmmm...

That would be the natural progression from this thread:
http://creditcardforum.com/discover-diners-club/11462-almost-pulled-member.html

kdm31091
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Postby kdm31091 » Tue Mar 17, 2015 9:53 am

OP you kind of contradict yourself in your original statement. You say you were happy the one card was closed with no hassle, yet you are annoyed the other was closed without any type of attempt to get you to reconsider. So which is it? Do you want them to entice you to stay or close it immediately with no hassle? Can't have it both ways.

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lobbythis
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Postby lobbythis » Tue Mar 17, 2015 12:00 pm

takeshi wrote:That would be the natural progression from this thread:
http://creditcardforum.com/discover-diners-club/11462-almost-pulled-member.html


Correct. My point was similar to kdm's below:

kdm31091 wrote:OP you kind of contradict yourself in your original statement. You say you were happy the one card was closed with no hassle, yet you are annoyed the other was closed without any type of attempt to get you to reconsider. So which is it? Do you want them to entice you to stay or close it immediately with no hassle? Can't have it both ways.


Just seems to be stirring up nothing into something, like Member used to do. And, OP tends to oddly obsess over Member in multiple posts already.

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CarefulBuilder14
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Postby CarefulBuilder14 » Tue Mar 17, 2015 4:44 pm

I would like to know what the original CLs on the BCEs were, and how much one was reduced. How often were the BCEs used?

I rarely use my BCE. If Amex gave me a CLD on it if I opened a lot of new credit, I'm not really sure how annoyed I'd be. I'd definitely be annoyed if I got a CLD on either Chase card or a fixed limit on my PRG, since I do use those a lot.

But since BCE is a separate card altogether from a charge card, should paying an AF on a charge card be enough to shield a customer from a CLD on a no-AF card (as long as the customer remains relatively credit-worthy)? I'm not sure how to feel about that.
Wallet: Prestige CSP SchwabPlat Freedom It Hyatt SallieMae AAPlat
SD: Arrival BrooksBros BCE ED IHG
Letting new accounts cool off since May
Really not sure what I'll add next or when



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