luvbullmarkets wrote:On Saturday night I called trying to get my new Everyday card linked to my existing Green card online profile.
Supposedly just go to Profile->Card Management, choose Register a New Card and that should be it.
Is there something that prevents you from linking the new card through this way?
Amex phone customer service is pretty poor. Whenever I call there is clearly a South Asian on the other end sounding robotic and scripted.
Even calling on the Green card customer service will connect you to an outsourced call center?
My experience with them regarding clearing a fraud alert somehow got ugly. My card was denied at the POS and an immediate phone call followed up. I was expecting a human on the other end, but that actually was automated message and wouldn't connect me to a human (there was no option, and the auto message was extremely long). Meanwhile, I received an email alert but it won't let me clear the alert by clicking on "yes" in the email; even logging in to their (mobile) site won't help.
So I ended up calling the fraud department and waited the automated system for instructions as well as a lot of key pressing. Then, waited 4 minutes on hold, nobody picked up, and it automatically hung me up. I had to call another time to get connected to a human.
The entire fraud alert took me almost 20 minutes to get cleared.