Reward points taken away

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docgsc
 
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Reward points taken away

Postby docgsc » Fri Mar 13, 2015 4:52 pm

Removed my Reward Points
I have been a member of American Express since 1981. I fell into some financial difficulty, and did not realize I was in danger of my Platinum Card being cancelled. It was cancelled in January of this year because of an inter collection process. I paid the balance in full, at one point totalling over 60,000.00. I paid all service fees and all interest charges without question, because I knew it was my fault for paying the bill late. But I did pay it all.

I called to see about my rewards points that had not been used to pay my bill. They totalled 171,000 points and had a value in gift cards of around 2,700.00 to 3,500.00 dollars. I called in February and was told I could redeem them but I had to know what I wanted exactly. I said I would call back when I looked at the gift cards.

I called today, March 13th and was told the points were gone. They were simply swiped off of my account after so many days of the card being cancelled. I told them I did not feel this was fair, since I had paid the bill in full including all interest and service charges.

The supervisor in the rewards section said there was nothing she could do. I feel these were stolen, since I earned them by paying my bill in full. Is there any recourse?


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CarefulBuilder14
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Postby CarefulBuilder14 » Fri Mar 13, 2015 5:39 pm

I'm not sure what recourse you have, but if I understand correctly, the problem is that you didn't have an MR-earning card open? There was no open MR account with which they could be associated, so the MRs just died?

Or is the issue that being late in paying them was enough to lose the MRs?
Keeping indefinitely: IHG, SchwabPlat, CSP, Discover, Freedom, ED, BCE, Hyatt
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AA Platinum converting into Costco

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yfan
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Postby yfan » Fri Mar 13, 2015 9:48 pm

I doubt there is anything you can do. Once the grace period to use points after your account is closed expires, it's gone.

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CarefulBuilder14
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Postby CarefulBuilder14 » Fri Mar 13, 2015 9:54 pm

yfan wrote:I doubt there is anything you can do. Once the grace period to use points after your account is closed expires, it's gone.


Part of why the Amex ED is so popular is that it functions as a way for people to preserve their MRs from charge cards.
Keeping indefinitely: IHG, SchwabPlat, CSP, Discover, Freedom, ED, BCE, Hyatt
May close or PC: Prestige, Arrival, BrooksBros
AA Platinum converting into Costco

Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech
Letting new accounts cool off since May

augiedog
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Postby augiedog » Fri Mar 13, 2015 10:36 pm

If they said there was nothing they could do, then it may just be so...

But if you're not the type to give up then try writing them a letter explaining to them why you feel so slighted. Perhaps the letter would be forwarded to the right person who can retrieve your points, or maybe they can send some type of consolation... or it is possible they might not do anything at all - but in my experience something like that is at least worth a shot.
American Express: Blue Cash Everyday (10k), Everyday, ; Discover It (7.3k) ; Target (2.1k)

Citi: Diamond (2k) ; Bank of America: Cash Rewards (2.6k) ; Capital One: Quicksilver (3k) , Sony ; Chase: Freedom (3.7k), Slate (3k), (Amazon) ; Barclay Ring ; Synchrony: Walmart MC, Amazon, Ebates

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FastSRT8
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Postby FastSRT8 » Sat Mar 14, 2015 12:44 am

Woah.... that's pretty sad. I think you should write an Amex supervisor and plead your case. These points are as good as cash.

Heaven forbid if I lose my points that way. I've banked over a million points with them.
Carpe diem quam minimum credula postero!



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