AmEx Platinum for Mercedes Benz declined because "offer has expired"?

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5 posts
pewpew
Centurion Member
Centurion Member
 
Posts: 106
Joined: Wed Apr 03, 2013 3:16 am
Location: nyc/ny

AmEx Platinum for Mercedes Benz declined because "offer has expired"?

Postby pewpew » Sun Feb 08, 2015 12:50 pm

So i applied for this card over the phone yesterday at the advice of my car dealer. No special promo codes. No special deals. Just told the rep i want the card. now even 2 minutes after I hang up I get an e-mail saying a decision has been made. I go on the status page and it says that the application has been declined on the grounds that the promotion has expired. Image

but it hasn't... it's still on their website here: https://www262.americanexpress.com/apply-card/personal-card/012/16580

to add insult to injury, i tried calling up the application/new account departments and all I get is a message saying that the computers needed to answer my questions are down for the support reps. and then the phone just cuts off...

anyone had something like this happen? do you guys think they did a credit pull? i couldn't get anyone on the phone yesterday or today.
Junk I use:
AmEx Platinum for Mercedes Benz from, 75k spending ability
AmEx Everyday 8.99% + Prime, 44k CL
Chase Ink Bold, 35k
Chase Freedom (Converted from WaMu VISA) from '07, 5.99% + Prime, 30k CL

Junk I don't use
BoA Susan G. Komen Cash Rewards (converted from World Points MC) from '07, 7.9% Fixed APR, 30k CL
Discover IT (Converted from Discover More) from '08, 5.74% + Prime, 20k CL
AmEx Clear from '07, 4.99% + Prime, 10k CL
All 3 credit scores are over 800.


ingramjuan
Centurion Member
Centurion Member
 
Posts: 265
Joined: Thu Nov 20, 2014 5:32 pm
Location: EARTH

Postby ingramjuan » Sun Feb 08, 2015 3:14 pm

I see they declined your application due to the expired promo,. did that cost you a hard pull of your credit report?
CARDS:
Capital One Platinum (2001) |Capital One QuickSilver World (2002) | Amex Gold Delta (2013) | Best Buy Visa (2013) |Discover It (2015) | Amex Platinum (2015)

Gardening Since: June, 2015

Next Cards:
Personal: Chase Freedom Unlimited
Business: Amex Plum
Store Card: Lowes

pewpew
Centurion Member
Centurion Member
 
Posts: 106
Joined: Wed Apr 03, 2013 3:16 am
Location: nyc/ny

Postby pewpew » Sun Feb 08, 2015 3:23 pm

ingramjuan wrote:I see they declined your application due to the expired promo,. did that cost you a hard pull of your credit report?


i got an e-mail like 5 minutes ago saying my new AmEx platinum is in the mail.... I'm so confused right now. and i just got an up to date credit report and i'm not seeing any credit pulls from AmEx. as a matter of fact, the only thing on there is a credit pull from Mercedes from 2013 when I was leasing my new car.
Junk I use:
AmEx Platinum for Mercedes Benz from, 75k spending ability
AmEx Everyday 8.99% + Prime, 44k CL
Chase Ink Bold, 35k
Chase Freedom (Converted from WaMu VISA) from '07, 5.99% + Prime, 30k CL

Junk I don't use
BoA Susan G. Komen Cash Rewards (converted from World Points MC) from '07, 7.9% Fixed APR, 30k CL
Discover IT (Converted from Discover More) from '08, 5.74% + Prime, 20k CL
AmEx Clear from '07, 4.99% + Prime, 10k CL
All 3 credit scores are over 800.

Battery111
Centurion Member
Centurion Member
 
Posts: 284
Joined: Wed Apr 09, 2014 9:40 pm
Location: Lawton, ok

Postby Battery111 » Sun Feb 08, 2015 7:01 pm

pewpew wrote:i got an e-mail like 5 minutes ago saying my new AmEx platinum is in the mail.... I'm so confused right now. and i just got an up to date credit report and i'm not seeing any credit pulls from AmEx. as a matter of fact, the only thing on there is a credit pull from Mercedes from 2013 when I was leasing my new car.


Damn. Guess this is one of those wait and see type scenarios. I guess at worst you got a regular platinum, but it's more than likely the card you wanted. I'm guessing the HP will show up in a day or two.
Citi AAdvantage Executive World Elite MasterCard
AMEX Platinum
AMEX Everyday Preferred
USAA AMEX
Discover IT
Chase Freedom
Chase Sapphire Preferred
NFCU nRewards Visa

CC Deville
Centurion Member
Centurion Member
 
Posts: 1075
Joined: Thu Aug 04, 2011 7:07 pm
Location: Phoenix

Postby CC Deville » Mon Feb 09, 2015 4:50 pm

pewpew wrote:So i applied for this card over the phone yesterday at the advice of my car dealer. No special promo codes. No special deals. Just told the rep i want the card. now even 2 minutes after I hang up I get an e-mail saying a decision has been made. I go on the status page and it says that the application has been declined on the grounds that the promotion has expired. Image

but it hasn't... it's still on their website here: https://www262.americanexpress.com/apply-card/personal-card/012/16580

to add insult to injury, i tried calling up the application/new account departments and all I get is a message saying that the computers needed to answer my questions are down for the support reps. and then the phone just cuts off...

anyone had something like this happen? do you guys think they did a credit pull? i couldn't get anyone on the phone yesterday or today.


It is my understanding that if you are a current AMEX cardholder and apply for a new account that is subsequently declined, it is a SP only.



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