- Posts: 1
- Joined: Tue Mar 02, 2010 3:48 pm
- Location: Us
Just want to share my experience during the last 15 days with American Express Global Transfer:
I have been an AMEX member since 2003 in Mexico City. My first card was a green AMEX card, after a year I upgraded to the Gold AMEX card. A couple of years later and due to the GREAT benefit of traveling 2 x 1 I upgraded my account to a Platinum AMEX card. In 2007 I moved to the US becuase of my job, I was transfered to the HQ offices in WA. I came to the US with cero credit score and never came to my mind to get an AMEX. (BTW I still have my Mexican Platinum Card, but I don't use it as often as I should). I have been here for 2 years and a half using a Visa card.
After making some changes into my AMEX account (online) I saw this banner saying "Relocating?... Take your AMEX with you"... or something like that. Basically what they claim to do is:
Check your credit behavior with AMEX abroad
Check your "Memeber Since" date
"Transfer" your account to the new country.
Well... that is not totally true. 20 days ago I followed the process for the global transfer for my account to the US. I applied for a Gold AMEX Premier Rewards card (new one).
As promised by AMEX 4 days later I received my card in the mail. The happiest day of my life!!! Immediately I switched ALL my automatic payments to my new golden card, Comcast, AT&T, Water, Energy, Amazon, eBay, PayPal, and so on... I paid off my visa card and promise not to use it again. It went directly to the drawer in a little box with all my old credit cards.
Ok, I was ready to start spending money with my new card... So, after getting my tax return I decided to change the floors at home. So I went to see some models, colors, textures, etc... and I decided to buy 800 sq ft of a beautiful one. I used my new card expecting to get in my hands a clean white receipt to get signed.... but no. That didn't happened. I was able to use my card only to buy chips, pops and perhaps a 50 dollar meal.
I called American Express and long story short they made me to pay 50% of the floor transaction up front, over the phone directly from my checking account. They asked for my Routing # and other numbers. I felt like I was dealing with "Mr. Smith's Bank", like if they didn't have the money to cover the transaction.
I had this long conversation with the representative over the phone about how disapointed I was about the situation. Where were my expenses history? What happened with my 7 or 8 years of membership? Why they are treating me like I was a 15 yo kid with a new card? why my new card said "Member since 2010"?
At the end I ended up paying the money in order to get my floor and being able to pay my meals.
Today was the end of it.... I went to a store to buy a stupid bath mirror ($18) and the card was declined. Yes... $18!!! The lady at the register, had to call AMEX becuase I didn't want to use my VISA. The AMEX representative asked to talk with me to explain that my card "reached" its credit limit!!!! WHAAATTT???? Is this true??? Am I crazy or what the hell did I read when I signed the stupid contract years ago and few weeks ago???
American Express Global Account Transfer is just a BIG LIE! You have to start all over from cero. They don't care if you had a Centurion Card or spent $200K a year with AMEX.
Few minutes ago I called AMEX to cancell the account. It seems like the AMEX card is the one that will go to the little box in my drawer.
BTW. I asked during my 3rd call to AMEX, where should I complaint about this? Which person can listen to me and perhaps change some rules so they can improve their service? The guy told me... "Go to Americanexpress.com and you will find a "Contact Us" link... you can send an email there." hahahaha
Ohh.. BTW 2. A friend moved to US years ago owing money to AMEX Mexico, and they located him and made him to pay back the last penny with interests and fees... I leave this story to you!