Anyone receive a letter from AMEX offering to waive 2nd yr fee?

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9709
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Anyone receive a letter from AMEX offering to waive 2nd yr fee?

Postby 9709 » Wed Dec 24, 2014 8:41 am

Does anyone receive a letter from American express saying that they will waive the 2nd year annual fee because they made a mistake on the cardholder agreement?

I upgraded my gold card to platinum card last year because AMEX said that they will waive the first year annual fee. However soon I received a letter saying that this is a mistake and they are going to make an adjustment plus waive my 2nd year annual fee. Now they said there is no such a offer even I gave them the letter number.

Therefore, I wonder if someone received a similar offer or have a similar problem.

Update 3: Timeline:
Nov 2013 - Updated from gold to platinum
Feb 2014 - Received a letter about the mistake that they made and offer 2nd annual fee waiver .
Nov 2014 - AMEX charged my 2nd year annual fee. I contacted them and they ask me to wait.
Dec 2014 - I probably contacted them more than 10 times, every time they ask me to wait and ask me not to worry because they will provide what exactly on the letter.
Yesterday - chat with a floor supervisor:the 2nd year annual fee waiver never exist.

Thank you for your help.


ingramjuan
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Postby ingramjuan » Wed Dec 24, 2014 12:58 pm

Didn't receive a letter, I guess I can be hopeful for the Holidays
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9709
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Postby 9709 » Wed Dec 24, 2014 1:56 pm

ingramjuan wrote:Didn't receive a letter, I guess I can be hopeful for the Holidays


It doesn't matter thank you for the reply.

Cre
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Postby Cre » Thu Dec 25, 2014 11:46 am

The only suggestion I can make is to make a physical copy of the letter you received from AmEx, and physically send that copy along with your explanation and expectations to AmEx headquarters. I would allow them 30 days to investigate and respond, and 30 additional days to grant you a credit for the AF you believe they erroneously assessed in Nov 14.

If by the end of 30 days you receive no written response, and if by the end of 60 days you do not receive the credit for the fee, then I would escalate your concern to a consumer agency. There is likely some language in some type of Truth in Lending Act or similar, that prohibits banks and lenders from inducing consumers with false promises. And there is likely some administrative agency with which you can file a complaint. You should advise AmEx of your intent to do so, but only after giving them the first 30 days to respond with their plan of action.
Current Cards:
AmEx Platinum Charge: NPSL, $450 AF
AmEx Reserve Credit: $30K limit, $450 AF
Chase Slate Visa Credit: $32K limit, No AF
Future Strategy:
Near Term: Need a good MasterCard for places that won't accept AmEx or Visa
Long Term: Will downsize out of one or both current AmEx cards to reduce AFs

9709
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Postby 9709 » Thu Dec 25, 2014 3:41 pm

Cre wrote:The only suggestion I can make is to make a physical copy of the letter you received from AmEx, and physically send that copy along with your explanation and expectations to AmEx headquarters. I would allow them 30 days to investigate and respond, and 30 additional days to grant you a credit for the AF you believe they erroneously assessed in Nov 14.

If by the end of 30 days you receive no written response, and if by the end of 60 days you do not receive the credit for the fee, then I would escalate your concern to a consumer agency. There is likely some language in some type of Truth in Lending Act or similar, that prohibits banks and lenders from inducing consumers with false promises. And there is likely some administrative agency with which you can file a complaint. You should advise AmEx of your intent to do so, but only after giving them the first 30 days to respond with their plan of action.


Thanks for the advice. I have discussed with my attorney and I am quite confident that I can get the offer back. I was just hoping that I can find someone who received the same letter and successfully received the offer so I can solve it in a peaceful way.

Merry Christmas. ;)

9709
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Postby 9709 » Thu Dec 25, 2014 3:43 pm

Cre wrote:The only suggestion I can make is to make a physical copy of the letter you received from AmEx, and physically send that copy along with your explanation and expectations to AmEx headquarters. I would allow them 30 days to investigate and respond, and 30 additional days to grant you a credit for the AF you believe they erroneously assessed in Nov 14.

If by the end of 30 days you receive no written response, and if by the end of 60 days you do not receive the credit for the fee, then I would escalate your concern to a consumer agency. There is likely some language in some type of Truth in Lending Act or similar, that prohibits banks and lenders from inducing consumers with false promises. And there is likely some administrative agency with which you can file a complaint. You should advise AmEx of your intent to do so, but only after giving them the first 30 days to respond with their plan of action.


Thanks for the advice. I have discussed with my attorney and I am quite confident that I can get the offer back. I was just hoping that I can find someone who received the same letter and successfully received the offer so I can solve it in a peaceful way.

Merry Christmas. ;)

9709
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Postby 9709 » Thu Dec 25, 2014 8:26 pm

Problem solved. AMEX finally credited my account and apologize for this incident. :D Everyone Merry Christmas and Happy new year.

MrMosby
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Postby MrMosby » Sun Jan 04, 2015 11:12 pm

I call BS, attorney involved over a $450 annual fee which they proactively refund to you if you close your account...
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