AmEx PRG just made up some AF

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Yoshiofthewire
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AmEx PRG just made up some AF

Postby Yoshiofthewire » Wed Dec 17, 2014 10:42 am

So, I got out to my car the other day and my battery died.
Called AmEx Roadside.
The Good:
They were nice
They followed up
My car got started, and I went to work

The Bad:
It took 3 HOURS.
The first tow truck broke down
The second tow truck was a guy an a junky Mercedes 230.

Yea, my jump start was by a guy in a junky Mercedes 230.
?!?

At least they called me back to make sure the guy showed.
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Vattené
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Postby Vattené » Wed Dec 17, 2014 4:06 pm

Bizarre...glad you were eventually able to get jumped though. Is everything fine with the car now?
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Postby CarefulBuilder14 » Wed Dec 17, 2014 4:47 pm

I'm using my PRG right now instead of AAA, but I've generally heard better things about AAA's roadside service. Also, AAA membership can give good discounts at many hotels - though excellent use of UR points can give a better value.

It's good you had the PRG and not the regular Amex Gold, since the Amex Gold's roadside benefits were cut maybe 2 months ago.
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Postby ingramjuan » Wed Dec 17, 2014 6:10 pm

Good to know, I would assume AAA would come
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Postby flan » Wed Dec 17, 2014 6:16 pm

Yoshiofthewire wrote:So, I got out to my car the other day and my battery died.
Called AmEx Roadside.
The Good:
They were nice
They followed up
My car got started, and I went to work

The Bad:
It took 3 HOURS.
The first tow truck broke down
The second tow truck was a guy an a junky Mercedes 230.

Yea, my jump start was by a guy in a junky Mercedes 230.
?!?

At least they called me back to make sure the guy showed.


Like almost everyone else "offering" road service, amex doesn't actually have a fleet of trucks. They contract with companies who actually do have trucks with which to provide service. Some of those people don't really do it all themselves, but have freelancers who have a regular car, and send those people out for flats, jumps and lock outs.

To jump start a vehicle, you only need a jump pack and a few tools. To change a flat, you need a jack and a few tools. For lockouts, you need a few tools. All that fits in the trunk of a junky mercedes. If they get there, and you're car won't start with a jump, you're going to have to wait, again, for an actual tow.

If this is a service you're paying to use, and not one that amex is paying for, you're better off calling a tow truck company yourself. It might, or might not, cost more, but you're likely to get faster, better service. (They will serve their regular customers first, then people paying them directly, and then the third party providers. The third party providers may claim they don't, because the contract says they can't; they're going to do it anyway.)

AAA and the other motor clubs work the same way, but they're bigger and have more volume. They tend to have better providers than some guy in a better mercedes, but not always. (And sometimes, they guy may have a nicer truck, but a substantially inferior brain.)

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Postby Brad Bishop » Thu Dec 18, 2014 7:11 am

flan wrote:AAA and the other motor clubs work the same way, but they're bigger and have more volume. They tend to have better providers than some guy in a better mercedes, but not always. (And sometimes, they guy may have a nicer truck, but a substantially inferior brain.)


I have AAA precisely for this reason. I've only used it once or twice over the years but they always seem to provide legitimate, well maintained tow trucks for service, usually with the AAA logo on the side, and not just some guy who was paid to drive his car out to see you.

I think that the roadside service that was provided via the Amex deal, both in the time required and quality of service, reflects badly on Amex.

Regarding AAA discounts:
- hotel discounts are OK but you can probably find a better deal with searching travel websites
- other discounts are few and far between and usually not worth it. You may save $3 on tickets to Disney but only if you stop by the local AAA office, which you may not have, or if you order the tickets online through AAA which then hit you with a $2.50 S&H fee. It's close to worthless and not really worth the bother.

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Postby jlam572 » Thu Dec 18, 2014 11:08 am

Using amex roadside assistance, I was stranded on the freeway for 3 hours. 2 towtrucks came by and left me there. It wasn't really amexs fault, as they go off the lowest bidder and tow truck companies they contract with.
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flan
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Postby flan » Fri Dec 19, 2014 9:44 pm

jlam572 wrote:Using amex roadside assistance, I was stranded on the freeway for 3 hours. 2 towtrucks came by and left me there. It wasn't really amexs fault, as they go off the lowest bidder and tow truck companies they contract with.


Of course it's Amex's fault. They choose the service providers, and are responsible for their competence, or lack of it. Of course, it's silly to expect much from something that you're paying well less than market rate for, but they're still responsible.

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Postby benhollberg » Fri Dec 19, 2014 11:51 pm

I had to use the service about two weeks ago after I had a tire blowout. I could have had them just change the tire to the spare but they had a tow truck come and take my car to the tire shop directly to get new tires. That would've been a large bill but glad it was covered by AMEX. Second time in 2014 I've used roadside assistance, it's an amazing benefit when you actually have to use it.
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Postby Z06Biker » Thu Jan 01, 2015 10:37 pm

I forget - does free (up to 4) roadside assist calls come with the Amex Gold, or only the Platinum (and Cent)?
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