Yoshiofthewire wrote:So, I got out to my car the other day and my battery died.
Called AmEx Roadside.
They were nice
They followed up
My car got started, and I went to work
It took 3 HOURS.
The first tow truck broke down
The second tow truck was a guy an a junky Mercedes 230.
Yea, my jump start was by a guy in a junky Mercedes 230.
At least they called me back to make sure the guy showed.
Like almost everyone else "offering" road service, amex doesn't actually have a fleet of trucks. They contract with companies who actually do have trucks with which to provide service. Some of those people don't really do it all themselves, but have freelancers who have a regular car, and send those people out for flats, jumps and lock outs.
To jump start a vehicle, you only need a jump pack and a few tools. To change a flat, you need a jack and a few tools. For lockouts, you need a few tools. All that fits in the trunk of a junky mercedes. If they get there, and you're car won't start with a jump, you're going to have to wait, again, for an actual tow.
If this is a service you're paying to use, and not one that amex is paying for, you're better off calling a tow truck company yourself. It might, or might not, cost more, but you're likely to get faster, better service. (They will serve their regular customers first, then people paying them directly, and then the third party providers. The third party providers may claim they don't, because the contract says they can't; they're going to do it anyway.)
AAA and the other motor clubs work the same way, but they're bigger and have more volume. They tend to have better providers than some guy in a better mercedes, but not always. (And sometimes, they guy may have a nicer truck, but a substantially inferior brain.)